Mohanraj Selvaraj
Milwaukee,WI
Summary
Adept at orchestrating managed services and enhancing client relationships, my tenure at Tata Consultancy Services fortified my expertise in creative solutions and performance tracking. Leveraging relationship management skills, I significantly improved customer satisfaction and financial outcomes, mentoring teams towards excellence and securing key contracts, demonstrating a profound impact on business growth and client acquisition.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Partner
Tata Consultancy Services
07.2024 - Current
- Created comprehensive proposals that demonstrated the company''s unique capabilities in addressing client challenges effectively.
- Improved customer satisfaction ratings with prompt issue resolution and diligent followups.
- Monitored financial performance indicators closely to ensure alignment with sales targets and organizational goals.
- Negotiated favorable contract terms with key stakeholders, securing long-term commitments from satisfied clients.
- Strengthened client relationships by consistently delivering tailored solutions and proactive communication.
- Coordinated successful events to showcase the company''s value proposition, generating numerous leads and opportunities for collaboration.
- Established a strong referral network through consistent relationship-building activities and targeted outreach efforts.
- Provided expert guidance on product offerings, helping clients to make informed decisions based on their unique needs.
- Mentored junior team members, fostering a collaborative environment that contributed to individual growth and overall team success.
- Reviewed client feedback regularly to pinpoint areas requiring improvement, implementing necessary changes for enhanced service quality over time.
- Delivered high-impact presentations to key decision-makers, demonstrating a deep understanding of clients'' business objectives and showcasing the company''s ability to meet those needs effectively.
- Assisted in recruiting top talent for various roles within the organization, contributing significantly towards achieving corporate objectives.
- Streamlined internal processes for improved efficiency, enabling faster response times to client inquiries.
Business Relationship Manager
Tata Consultancy Services
11.2022 - 06.2024
- Played key Architect role in completely orchestrating the managed services deal right from step1 till the end.
- Responsible for Managing 800+ applications, 1500 Database instances, Multiple Middleware Technologies and Data & Analytics areas.
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Implemented robust risk management strategies to protect the organization from potential losses or reputational damage.
Technical Program Manager
Tata Consultancy Services
03.2018 - 10.2022
- Managed ERP DEVOPS, Enterprise Platform, Digital Manufacturing, Data & Analytics, Cyber Security portfolios.
- Developed Automation COE from scratch which helped to save 100+ FTE manual effort per month.
- Developed Digital COE of 100+ members to manage overall Digital Manufacturing and Finance Engagements.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Coached team members on productivity strategies to accomplish challenging goals.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Project Manager
Tata Consultancy Services
06.2015 - 03.2018
- Successfully managed multiple projects from Oracle ERP Support, Development, DBA, Platform Administration, Digital related technologies simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Platform Architect
Tata Consultancy Services
06.2011 - 05.2014
- I was the key Platform Architect managing major Oracle ERP and Tools Upgrade program.
- Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
- Implemented disaster recovery plans to ensure business continuity in the event of critical system failures or outages.
- Provided technical expertise during sales engagements, assisting in securing lucrative contracts for the business division.
- Established robust security protocols for the protection of sensitive data, maintaining a safe platform environment.
- Developed scalable solutions for seamless integration with existing systems, improving overall performance.
- Evaluated emerging technologies to determine their potential impact on the organization''s strategic goals, driving innovation initiatives accordingly.
- Championed the adoption of new technologies within the organization, staying ahead of industry trends and ensuring competitive advantage.
- Mentored junior team members in best practices for platform design and development, fostering a culture of continuous learning and improvement.
- Created proof-of-concept applications to showcase platform capabilities and attract prospective clients or partners.
- Streamlined deployment processes by automating tasks and utilizing continuous integration tools, reducing time-to-market for new features.
- Enabled rapid application development through the creation and maintenance of reusable code libraries.
- Spearheaded initiatives for the adoption of agile development methodologies, resulting in increased efficiency and adaptability within the team.
- Researched and recommended network products, services, protocols and standards for network development.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Oracle Database Administrator
Tata Consultancy Services
07.2007 - 05.2011
- Assisted in migrating databases to newer versions or alternate platforms, minimizing disruption to business operations.
- Conducted regular performance audits, identifying areas for improvement and adjusting configurations as needed.
- Troubleshot database issues to create and resolve trouble tickets.
- Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
- Worked with customers and other third parties to support DBA functions.
- Reviewed database design to recommend enhancements or improvements.
- Liaised with system administrators to monitor, troubleshoot, triage and provide RCAs for incidents.
- Developed automated processes to manage database creation in virtualized or cloud environment.
- Developed monitoring dashboards to provide real-time insights into system health, performance metrics, and resource utilization.
- Collaborated with cross-functional teams to ensure seamless integration of Oracle databases with various applications.
- Managed user accounts within the Oracle Database environment, granting appropriate permissions while adhering to security protocols.
- Led training sessions for junior team members on best practices in maintaining an efficient Oracle Database environment.
- Supported application development teams by providing expert input on database design and optimization techniques.
- Reduced downtime by proactively monitoring and addressing potential issues with the Oracle Database system.
- Enhanced security measures by implementing data encryption and access controls for sensitive information.
- Established effective communication channels between IT teams responsible for managing different aspects of the Oracle Database infrastructure.
- Improved database performance by optimizing SQL queries and implementing indexing strategies.
Education
Associate of Science - Computer Science
Sri Ramakrishna Mission Vidyalaya
Coimbatire, India06.2007
High School Diploma -
Mahajana Higher Secondary School
Meetupalayam, Coimbatore, India05.2004
Skills
- IT Operations Managed Services
- Large Deal Solutions
- Application, Database and Middleware Managed Services
- Relationship Management
- Performance Tracking
- Customer Engagement
- Demand forecasting
- Customer consultations
- Attention to Detail
- Staff Training and Development
- Sales processes
Accomplishments
- Played Key Sales and Solution Architect wining Large Deals for Managed Services.
- Developed Portfolio from $300K to $6 Million revenue per quarter.
- Lead team of 2000+ for Application Support and Development, Database, Middleware and Data & Analytics workstream in managed services model.
- Supervised team of 2000+ across globe and 90 in North America region.
- Achieved contractually agreed SLA's and KPI's by introducing Different Operating Models,Service Reliability Engineering , Service Management Office and Center Of for Excellence teams.
- Increased revenue by QoQ by analyzing white space and plotting strategies to white wash from competitors.
- Created unique training and learning program, resulting in productivity improvements.
- Devised 15+ successful new programs focused on Revenue increase and Operations cost reduction.
- Exceeded quarterly objectives by as much as 15% on a regular basis.
Additional Information
Domain - Healthcare, Life Sciences, Energy
Customers Worked - GE Healthcare, Cytiva, GE Renewable, GE Sensing & Security
Certification
ITSM
Green Belt in Six Sigma
Professional Scrum Master -1
Oracle Certified Associate
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Listening Music, Badminton, Cooking
Love to Listen Music
Cooking
Playing Badminton
Watching Soccer Game
Timeline
Client Partner
Tata Consultancy Services
07.2024 - Current
Business Relationship Manager
Tata Consultancy Services
11.2022 - 06.2024
Technical Program Manager
Tata Consultancy Services
03.2018 - 10.2022
Project Manager
Tata Consultancy Services
06.2015 - 03.2018
Platform Architect
Tata Consultancy Services
06.2011 - 05.2014
Oracle Database Administrator
Tata Consultancy Services
07.2007 - 05.2011
Associate of Science - Computer Science
Sri Ramakrishna Mission Vidyalaya
High School Diploma -
Mahajana Higher Secondary School
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