Summary
Overview
Work History
Education
Skills
Timeline
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Mohan Shiva Naga Prasad Bejjipuram

Mohan Shiva Naga Prasad Bejjipuram

Tampa,FL

Summary

I am Mohan Shiva, a dedicated Master's student in Computer Science with over 5 years of dynamic experience in the EdTech industry. My journey has taken me through diverse roles, from being a Business Development Associate to a Sr. Business Development Manager and even got a chance to work as Sales Operations Manager, allowing me to cultivate a unique blend of skills across multiple domain.

Academic Pursuits:
Currently pursuing a Master's in Computer Science, my academic journey complements my practical experience in the EdTech sector. I am enthusiastic about delving into the latest advancements in computer science, including topics like artificial intelligence, machine learning, and data analytics. My goal is to leverage this knowledge to contribute meaningfully to the tech landscape.

Professional Expertise:
In my 5 years of experience, I've thrived in roles such as Senior Business Development Manager, Sales Operations Manager, and Process Trainer. These diverse roles have equipped me with a rich understanding of the EdTech industry, honing my skills in sales, operations, and training methodologies.

Passion for Sales and Data:
My interest lies at the intersection of sales and data fields. I am fascinated by the potential of leveraging data analytics and machine learning to drive informed decision-making in sales strategies. My goal is to bridge the gap between sales strategies and data-driven insights, creating impactful solutions that drive business growth.

Overview

5
5
years of professional experience

Work History

Sales Operations Manager

Think and Learn Pvt Ltd
12.2020 - 08.2022
  • To handle a general managers sales group (Team size- 750 agents, 6 senior managers and 36 sales managers)
  • Responsible for handling and managing the workflow of the sales team processes
  • To provide guidance to the sales teams by developing a well-structured sales process, analyzing business unit performance within the framework of that process
  • Enhance the team's productivity and effectiveness, and implement solutions based on data and analysis
  • To Reduce the Returns/Cancellation/Refunds rate of every business unit for every respective sprint by auditing each and every order of that particular sprint and finding out the flaws in any suspected orders
  • Report and analyze revenues and revenue-related metrics to assist management in making decisions
  • To maintain a daily, weekly based agents and managers input parameters performance report and have a one-one sessions with the agents along with their respective managers at the end of the day.

Business Development Manager

Vedantu Innovations
Hyd
11.2019 - 12.2020
  • To drive a team of 15 members and achieve the monthly target
  • Developing growth strategies and plans and guiding the team members accordingly
  • To Maintain daily and weekly performance report of every team member to identify and rectify the improvement areas by conducting sales-training
  • To Maintain the sales pipeline and post sales customer relation to generate referrals and to retain customers from cancellation and returns
  • To keep a regular track on punched orders to control the Cancellation and return rate
  • Having an in-depth knowledge of business products and value proposition
  • Identifying and mapping business strengths and customer needs
  • Researching business opportunities and viable income streams.

Business Development Associate

Vedantu Innovations
Hyd
08.2018 - 11.2019
  • In the segment of Education, Identifying the need, Counseling and guiding the student and parent
  • Providing best solution to the student with Visual Learning
  • Demonstrate and maintain expertise on the product
  • Achieve weekly, Monthly and annual revenue targets
  • Develop and maintain a strong pipeline of opportunities
  • Maintaining strong relationship with parents and take follow up for closures
  • Provide timely and accurate reporting of pipeline and forecasts.

Representative, Operations

Concentrix Daksh Service India Pvt Ltd
Vizag
09.2017 - 07.2018
  • Forecasting contact volume
  • Scheduling staff around your forecast contact volume
  • Managing on a day to day basis (intraday management), in case of unexpected rises in contact volumes or absenteeism
  • Having a creative approach to problem solving
  • Handle the customer queries and respond with most appropriate resolutions
  • To verify the KYC details of the new customers
  • To help the customer to have a better knowledge about the terms and conditions of the insurance policy
  • To get familiar with updates made in the process on a daily, weekly, monthly basis
  • Build and maintain strong, long-lasting customer relationships
  • Excellent listening and problem resolving skills
  • Experience in delivering client-focused solutions based on customer needs
  • To have knowledge about motor insurance.

Education

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

JNTU
01.2017

12th -

01.2013

SSC -

01.2011

Skills

  • Python
  • SQL
  • Microsoft-BI
  • HTML & CSS
  • Sales Leadership
  • Quarterly Forecasting
  • Staff Training
  • Business Needs Assessment
  • Market Trend Analysis
  • Competitor Analysis
  • Operations Management
  • Marketing Strategy Development
  • New Business Development
  • Aftermarket Sales
  • Sales Reporting
  • Strategic Planning
  • Sales Targeting
  • Performance Evaluations
  • Lead Identification and Generation
  • MS-OFFICE

Timeline

Sales Operations Manager

Think and Learn Pvt Ltd
12.2020 - 08.2022

Business Development Manager

Vedantu Innovations
11.2019 - 12.2020

Business Development Associate

Vedantu Innovations
08.2018 - 11.2019

Representative, Operations

Concentrix Daksh Service India Pvt Ltd
09.2017 - 07.2018

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

JNTU

12th -

SSC -

Mohan Shiva Naga Prasad Bejjipuram