Mohasan Ghafoor

Customer Service Representative

White Glove Northeast

10.2018 - Current

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Processed customer service orders promptly to increase customer satisfaction.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Promptly responded to inquiries and requests from prospective customers.
Trained new personnel regarding company operations, policies and services.