Mohd Wardeh

• Resolved customer inquiries using effective communication and problem-solving techniques.
• Diagnosed technical issues across various software applications and hardware components.

Provided expert-level technical support for Rockwell Automation products to customers and distributors.

Supported Low Voltage Powerflex Drive series, including network communication solutions.

Responded to clients unable to isolate or fix problems in malfunctioning equipment or software.

Reported design, reliability, maintenance issues, and anomalies encountered during troubleshooting.

Interpreted data gathered from RA software tools to facilitate issue resolution.

Managed project functions by coordinating follow-up expectations for customer issues.

• Conducted user training sessions to improve understanding of system functionalities and features.
• Assisted customers in configuring hardware and software for seamless integration into existing systems.
• Facilitated knowledge sharing sessions among team members to enhance collective problem-solving skills.
• Coordinated with cross-functional teams to streamline the troubleshooting process and improve response times.
• Ensured compliance with company policies and industry standards during technical support processes.
• Managed ticketing system to track, prioritize, and resolve customer support requests.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

• Designed and tested prototypes to assess functionality and performance specifications.
• Developed technical documentation for product designs, ensuring clarity and adherence to standards.
• Conducted research on emerging technologies to drive innovation in product development.
• Facilitated knowledge-sharing sessions to enhance team capabilities and promote collaboration.

Dynamic IT Professional performing technical services and provide consultation of IT Provided IT tech services for businesses and end users on customer sites.

Conducted independent IT services as third-party provider for local and regional clients.

Performed dispatch assignments representing nationwide IT service providers.

Analyzed technical issues and evaluated customer hardware problems to deliver effective solutions.

• Defined specifications, measures, and guidance for IT service delivery.
• Developed and implemented technical solutions that reduced costs and enhanced productivity.