Mohd Arbaz Shaikh

• Executed digital marketing strategies, enhancing brand visibility and customer engagement.
• Leveraged analytics tools to run data-driven campaigns, boosting lead-conversion rates.
• Led social media initiatives that increased brand loyalty and overall engagement.
• Created interactive campaigns that elevated website traffic and audience participation.
• Produced engaging content for multiple social media platforms to attract target audiences.

• Spearheaded digital marketing campaigns, enhancing brand reach and generating qualified leads.
• Collaborated with sales teams to align marketing strategies, boosting conversion rates.
• Analyzed customer insights and market trends to optimize targeting strategies.
• Fostered a team environment focused on performance and skills development.

Generated new B2B leads through targeted outreach and competitive landscape analysis.

Managed portfolio of over 120 corporate clients, ensuring high satisfaction and engagement.

Delivered wellness presentations, conducted onboarding, and managed client communications.

Oversaw execution of annual wellness project plans customized for each client’s needs.

Conducted needs analysis to recommend suitable wellness solutions.

Maintained CRM accuracy, managed billing processes, and produced client usage reports.

Coordinated internal teams to ensure seamless delivery of client programs.

• Assisted with day-to-day operations and supported the Community Manager with administrative tasks.
• Managed client interactions, prepared operational reports, and coordinated office logistics.
• Produced social media content aligned with organizational goals and messaging.
• Conducted surveys and analyzed data to improve service delivery.
  

• Resolved escalated customer issues while upholding high service quality standards.
• Identified upselling opportunities through customer insights and data analysis.
• Delivered product, technical, and billing support via phone and chat channels.
• Managed CRM documentation, developed training materials, and facilitated team training sessions.
• Monitored customer satisfaction metrics, recommending process enhancements based on findings.