Mohibullah Mohmand
Project Manager
Falls Charch,VA
Summary
Dedicated and accomplished leader with a comprehensive background in project management, team management, Translation and Interpretation management; doing face to face interpretation between the patients and the hospital staff. CHS and CHWs program management; refugees, returnees and IDPs family cases management, managing of construction vocational training centers, huge events and training management. Adept at leverage extensive experience in humanitarian assistance, community development services to drive trans-formative outcomes. Known for spearhead multifaceted projects, optimizing resources utilization, and fostering robust partnerships with key USAID implementing partners, key stakeholders and international donors. Proven ability to navigate complex socio-political landscapes while delivering impact-full results that improve livelihoods and promote gender equality. Exceptional skills in project concepts, team leadership, and effective communication. Possessing advanced expertise in modern agribusiness technologies and effective business communication. Collaborated extensively with prominent donors such as USAID, CIDA, WB and JICA, consistently delivering impact results. Proven track record of driving initiatives, optimizing resource utilization, and cultivating productive partnerships to achieve organizational goals. Seeking to bring a wealth of expertise to an organization committed to creating positive social change and sustainable growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Supervisory Contract Specialist
Helal Group Of Companies
10.2016 - 04.2022
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Built and managed processes for tracking and monitoring department performance.
- Contributed to strategic planning initiatives by providing insights on current contractual commitments.
- Recommended process improvements to strengthen contract management practices, resulting in enhanced organizational efficiency and effectiveness.
- Mentored junior contract specialists in developing their skills and knowledge in federal acquisition processes and guidelines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Led a team of contract specialists, providing guidance on complex acquisition planning and execution tasks.
Gender Based Violence (GBV) Project Manager
International Medical Corps (IMC)
04.2015 - 09.2016
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed and initiated projects, managed costs, and monitored performance.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Social Development Expert
Japan International Cooperation Agency (JICA)
03.2013 - 03.2015
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Project Management Specialist
United States Agency For International Development, USAID
10.2011 - 03.2013
- Aligned project goals with organizational objectives for consistent strategic direction across all initiatives.
- Managed projects from procurement to commission.
- Optimized resource utilization by monitoring workloads closely to identify bottlenecks early on in the process so that they can be addressed promptly before impacting overall productivity levels.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
- Enhanced client satisfaction by delivering projects that exceeded expectations in terms of scope completion, timeline adherence, and quality benchmarks.
- Monitored project progress, identified risks and took corrective action as needed.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Facilitated workshops to collect project requirements and user feedback.
- Provided ongoing support to team members by offering guidance, resources, and mentorship to promote professional growth and development.
- Provided detailed project status updates to stakeholders and executive management.
- Streamlined project management processes by implementing Agile methodologies, resulting in increased efficiency and team collaboration.
- Coordinated material procurement and required services for projects within budget requirements.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Negotiated and managed third-party contracts related to project deliverables.
- Identified plans and resources required to meet project goals and objectives.
- Conducted thorough risk assessments and developed contingency plans to minimize potential impacts on project timelines and budgets.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress, and technical problems.
- Facilitated regular progress meetings with stakeholders to maintain transparency, address concerns, and ensure alignment on key decisions.
- Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
- Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
- Established strong working relationships with key stakeholders by maintaining open lines of communication, demonstrating empathy, and collaborating on mutually beneficial solutions.
- Elevated project team morale and engagement through regular recognition of individual accomplishments, fostering a culture of collaboration and continuous improvement.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated contracts with external vendors, securing competitive pricing and favorable terms for required services or products.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
Operation Manager
USAID/CNFA Project
01.2011 - 10.2011
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Developed and maintained relationships with external vendors and suppliers.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
Senior Business Development Advisor
USAID/DAI-ASMED Silk Road Solution (SRS)
07.2010 - 12.2010
- Monitored industry developments closely to identify potential threats or opportunities that could impact future growth prospects.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Fostered a culture of continuous improvement within the business development team, encouraging innovative thinking and proactive problem-solving to drive ongoing success.
- Provided comprehensive training for junior team members to enhance their skills in driving sales performance.
- Negotiated favorable terms with suppliers and vendors, reducing overall costs for the company.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Oversaw divisional marketing, advertising and new product development.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Increased client acquisition by researching and identifying new business opportunities.
- Developed strong relationships with key stakeholders within target organizations, facilitating ongoing collaboration and mutual benefits.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Coordinated efforts across departments such as sales, marketing, and product development teams to ensure smooth execution of strategic initiatives.
- Directed technological improvements, reducing waste and business bottlenecks.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed market trends and competitors'' offerings to refine and improve company products or services.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Oversaw business-wide changes to modernize procedures and organization.
- Enhanced customer relationships through regular communication and tailored solutions for their specific needs.
- Utilized CRM tools for effective management of leads, tracking progress towards sales goals, and evaluating success of marketing campaigns.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Utilized data analytics to identify trends and patterns in customer behavior, informing the development of tailored sales strategies that maximized conversions.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Pitched plans and investment strategies to potential partners to raise capital.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Identified gaps in existing product portfolio by analyzing competitor offerings and consumer demands, guiding development of new solutions that resonated with target audience segments.
- Collaborated with cross-functional teams to develop innovative ways of reaching target audience segments, boosting brand recognition.
- Communicated with local organizations to build networks and develop leads.
- Compiled product and customer data to generate informed profit projections.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Secured high-value contracts through persuasive negotiation tactics, contributing significantly to revenue generation efforts.
- Initiated strategy to drive company growth and increase market share and profitability.
- Exceeded target individual average revenue goals year over year.
- Devised and presented business plans and forecasts to board of directors.
- Cultivated company-wide culture of innovation and collaboration.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Implemented sales strategies to expand the company''s reach into untapped markets, resulting in increased revenue.
- Created succession plans to provide continuity of operations during leadership transitions.
- Monitored key business risks and established risk management procedures.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Launched targeted marketing campaigns that successfully positioned the company as an industry leader in its niche sector.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Conducted presentations and product demonstrations to showcase unique selling points of company offerings, persuading potential clients to invest.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Networked among local business and community organizations to develop leads and generate business.
- Represented organization at industry conferences and events.
- Developed strategic partnerships with key industry players to drive revenue growth.
- Strengthened company''s market presence by attending industry events, networking with potential clients, and promoting the brand.
- Streamlined internal processes to maximize efficiency in pursuing new business opportunities.
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Business Development Officer
Mennonite Economic Development Associates (MEDA)
06.2009 - 06.2010
- Optimized sales processes for greater efficiency, reducing the time required to close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept meticulous client notes and updated account information in company databases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Devised targeted lead generation programs that yielded a significant increase in qualified prospects for the sales team to pursue.
- Presented professional image consistent with company's brand values.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
- Trained new employees on customer service, money handling and organizing strategies.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Contributed to event marketing, sales and brand promotion.
- Implemented innovative marketing campaigns that effectively communicated value propositions to target audiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Fostered an atmosphere of innovation by promoting creative problem-solving methods among team members.
- Consistently exceeded quotas through penetration of new accounts.
- Kept detailed records of daily activities through online customer database.
- Analyzed performance metrics to identify areas of improvement and implement necessary changes in strategy.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with sales and marketing departments to support client acquisition.
- Attended monthly sales meetings and quarterly sales trainings.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Negotiated prices, terms of sales and service agreements.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Spearheaded expansion into international markets, navigating complex regulations and cultural differences for a smooth entry process.
- Expanded market share by conducting comprehensive market research and competitor analysis.
- Facilitated robust networking within industry events, establishing beneficial connections for future collaborations.
- Managed a diverse portfolio of projects simultaneously while adhering to strict deadlines and budgets constraints.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Conducted thorough financial analysis to assess viability and profitability of new business ventures.
- Maintained current knowledge of evolving changes in marketplace.
- Presented compelling proposals to prospective clients, securing high-value accounts for the organization.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Streamlined internal processes through continuous evaluation of workflow efficiency, leading to improved organizational agility in responding to market trends.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Generated new business with marketing initiatives and strategic plans.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Manager of Construction Trade Training Centers
USAID/ Capacity Development Program (CDP)
06.2007 - 06.2009
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
Community Development Specialist
USAID/Tetra Tech/ARD
01.2006 - 06.2007
- Managed budgets for multiple programs, ensuring responsible allocation of funds and timely reporting to funders.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by [Number]%.
- Strengthened community resilience through the planning and execution of disaster preparedness exercises.
- Enhanced public safety by collaborating with law enforcement agencies on crime prevention strategies.
- Evaluated program effectiveness using data-driven approaches to inform future decision-making processes.
- Increased awareness of available resources by designing and distributing informational materials.
- Implemented sustainable practices within community projects to promote environmental stewardship.
- Collaborated with stakeholders to identify community needs and create appropriate solutions.
- Facilitated community outreach to expand participation and support.
- Conducted online and in person research to identify community development opportunities.
- Helped clients navigate social services system and access needed resources.
- Developed partnerships with local businesses, non-profits, and government agencies to support community growth.
- Coordinated and managed volunteer activities for community service projects.
- Improved local infrastructure through the development and implementation of strategic projects.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Championed affordable housing initiatives through policy advocacy efforts, securing additional funding for low-income families.
- Assisted clients with obtaining housing, employment and support resources.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Secured funding for community initiatives by writing compelling grant proposals.
- Promoted economic development by assisting entrepreneurs in establishing new businesses within the community.
- Tracked service activities and outcomes against outlined plans and goals.
- Coordinated volunteer opportunities to encourage civic participation among residents.
- Approached issues proactively to best meet current and future community needs.
- Kept case files updated, accurate and aligned with requirements.
- Led group discussions and activities to meet different community needs.
- Mentored staff members on best practices in community development work, contributing to a more effective team dynamic.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Spearheaded efforts to improve public transportation options within the neighborhood, increasing accessibility for all residents.
- Launched a successful neighborhood beautification initiative that increased property values and overall quality of life for residents.
- Facilitated open communication between residents and local government officials through town hall meetings and other forums.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
- Cultivated strong network of providers delivering necessary assistance to [Type] community.
- Empowered residents through educational workshops on topics such as financial literacy, health, and job skills training.
- Organized cultural events that celebrated diversity within the community while fostering social cohesion.
- Coordinated with different service providers to meet clients' individual needs.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
General Manager
MRRD/NSP/GIZ
06.2004 - 12.2005
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed market trends and competitor activities to create competitive advantages.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Raised property accuracy and accountability by creating new automated tracking method.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Collaborated with cross-functional teams to develop innovative solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed tailored training programs to improve individual staff skills and overall team competency.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated staff performance regularly, identifying areas of improvement and offering constructive feedback for growth.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established strong relationships with stakeholders to ensure alignment of unit goals with organizational priorities.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Reduced operational costs through continuous process improvements and resource optimization.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated efforts with other units for seamless execution of joint tasks or projects.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved conflicts swiftly through mediation, maintaining a harmonious work environment conducive to collaboration and productivity.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained accurate records of all activities within the unit to facilitate data-driven decision-making processes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased team productivity by providing effective leadership and mentoring.
- Optimized allocation of resources, balancing workload among team members for maximum efficiency.
- Championed change management efforts during periods of transition or reorganization within the company.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Program Officer/Senior Trainer
Save The Children Sweden/Norway
06.2001 - 06.2004
- Used [Software] and [Software] to create and edit [Type] proposals.
- Created and managed project plans, timelines and budgets.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and managed budgets for multiple projects, ensuring optimal resource allocation and financial sustainability.
- Contributed to organizational capacity building by sharing best practices and lessons learned with colleagues and partners.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
- Mentored [Number] directors, managers and coordinators to improve program management.
- Evaluated customer needs and feedback to drive product and service improvements.
- Facilitated stakeholder engagement sessions, incorporating valuable feedback into program development processes.
- Frequently inspected production area to verify proper equipment operation.
- Coordinated grant writing efforts, securing crucial funding for program initiatives.
- Analyzed and assessed program performance data and implemented corrective measures.
- Determined staffing plans to achieve program goals and objectives and participated in hiring decisions for new program staff.
- Provided key leadership to project managers, directors, and other team members.
- Negotiated with local and state officials to secure additional resources, enhancing program offerings [Number]% without exceeding budget.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Spearheaded efforts to secure additional funding sources through donor outreach campaigns and fundraising events.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Led the design of data collection tools, enabling accurate measurement of program outcomes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Turned strategic mandates into actionable program plans.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Promoted the organization''s mission by actively participating in networking events and representing the organization at conferences or seminars.
- Assisted in developing long-term strategies for sustainable programming by analyzing trends within target populations.
- Implemented effective monitoring systems to track program progress against established benchmarks.
- Worked closely with trustees and grantees to develop goals, approaches, initiatives and evaluations of grants.
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
- Ensured compliance with all relevant regulations by maintaining up-to-date knowledge on legal requirements affecting the programs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with senior leadership team to implement special [Type] projects, increasing program and organizational capacities.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Conducted thorough program evaluations to identify areas of improvement and implement necessary changes.
- Observed packing operations to verify conformance to specifications.
- Provided guidance and support to team members, fostering a collaborative work environment that encouraged professional growth.
- Assisted in the recruitment, selection, orientation, evaluation, coaching or mentoring process of staff members involved in the implementation or management process.
- Conducted research to identify and scrutinize potential grantees.
- Gathered, organized and input information into digital database.
- Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Maintained database systems to track and analyze operational data.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Developed [Type] assessment protocols to determine feasibility and sustainability of programs, leading to more effective and efficient service delivery.
- Generated reports detailing findings and recommendations.
- Developed comprehensive communication plans to effectively disseminate information about programs to relevant parties.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Maintained standardized training programs by providing comprehensive in-house training to [Number] new employees and [Number] newly graduated and hired officers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Created curriculum for technical and helicopter training for officers and managed overall training center.
- Provided coaching and mentoring to employees.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Increased employee competency by developing and delivering comprehensive training programs.
- Coordinated weekly American Language Course Placement Tests (ALCPTs) to Naval employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.
- Evaluated training needs to improve training quality.
- Established and maintained quality control standards.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Created and oversaw [Type] training programs for operations.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Reduced employee turnover rates by implementing engaging retention-focused training initiatives.
- Proctored exams and reviewed and sent results to testing headquarters.
- Designed and delivered web-based, self-directed learning materials.
- Managed training center and developed curriculum and training for technical, officer and helicopter training.
- Demonstrated commitment to ongoing professional development by attending conferences, seminars, and relevant certifications related to the field of corporate training.
- Scheduled standardized tests for [Number] Naval employees and handled all planning logistics.
- Translated business needs into technical specifications and developed methods to integrate IT products and customize existing technology.
- Designed customized learning solutions, addressing diverse learning styles and needs within the workforce.
- Optimized training delivery methods using e-learning platforms, maximizing accessibility for remote employees.
- Stayed current with industry trends and best practices, ensuring continuous relevance of training content.
- Partnered with instructors to consistently increase annual graduation rate.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Managed training budgets efficiently, optimizing resource allocation to maximize return on investment.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Supervised completion of exams and sent results to testing headquarters.
- Hired, trained and oriented [Number] new instructors for long-term success.
- Supported cultural change efforts through the delivery of targeted communication and soft skills workshops.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Arranged testing [Number] [Type] employees, supervising all planning and logistics.
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Increased graduation rate by [Number]% through working closely with instructors.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Developed and implemented successful onboarding program.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Facilitated leadership development programs, nurturing a pipeline of high-potential talent for future management roles.
- Established strong partnerships with external vendors to source specialized training materials when necessary.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Arranged meeting spaces and supporting materials for each class.
- Aligned learning objectives with organizational goals, driving increased productivity and business results.
- Provided virtual training and online presentations.
- Enhanced team performance through the implementation of targeted skill development workshops.
- Worked with vendors to customize courseware to accommodate business needs.
- Recruited, interviewed and onboarded [Number] new instructors, boosting corporate success.
- Streamlined onboarding processes for new hires, accelerating their integration into job roles.
- Adapted existing curriculum to meet the specific needs of various departments throughout the company.
- Designed new assessment system used to evaluate instructors and automate performance reporting.
- Developed assessment tools to measure individual learner progress and demonstrate overall program success.
- Facilitated virtual, in-person and blended learning sessions.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Proctored and evaluated [Number] tests and sent results to headquarters.
- Supervised naval officer instructors and oversaw daily functions of training department.
- Built and maintained professional relationships with vendors and suppliers.
- Delivered comprehensive [Type] training to new employees and newly graduated and hired officers.
- Delivered measurable improvements in employee satisfaction scores following the implementation of new employee wellness workshops.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
Community Health Workers Supervisor
International Medical Corps, (IMC)
11.1997 - 05.2001
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Solicited customer feedback to identify and improve on areas of weakness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitored workflow to improve employee time management and increase productivity.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Gathered, organized and input information into digital database.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Devised and implemented processes and procedures to streamline operations.
- Developed and implemented customer service policies to enhance satisfaction.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed effective improvement plans in alignment with goals and specifications.
- Achieved results by working with staff to meet established targets.
- Collected, arranged, and input information into database system.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Evaluated employee performance and coached and trained to improve weak areas.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Community Health Worker Program Manager
Emergency Relief Unit (ERU-UK)
11.1995 - 10.1997
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Explained required eligibility applications to patients and helped complete applications for services.
- Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
- Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Facilitated health screenings with follow-up care to target specific issues.
- Developed and implemented training classes to educate team members and community residents.
- Created and distributed health-related education materials to improve program awareness.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
- Engaged clients in health-related activities to enhance overall well-being.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Participated in health promotion campaigns to raise awareness of health issues.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Helped vulnerable individuals navigate complex healthcare system.
- Set up community health education and promotion programs to reduce chronic conditions.
- Collaborated with local organizations to expand health services and resources.
- Facilitated group sessions on various health topics, empowering participants with knowledge and tools for healthier living.
- Led outreach activities to target specific demographics and promote health initiatives.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Developed and maintained relationships with community partners to build program scope.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Signposted additional health care services and resources to improve outcomes.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
- Targeted specific community groups with wellness and disease management information.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Addressed patient concerns and provided support to vulnerable demographics.
- Collaborated with external organizations to coordinate health and social services.
- Monitored and documented participants' progress toward individualized health goals.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Devised creative solutions to critical customer and user needs.
- Coached team members on productivity strategies to accomplish challenging goals.
- Established team priorities, maintained schedules and monitored performance.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Built teams to address project goals and objectives for multiple projects.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Participated in pilot tests and revised programs based on feedback and results.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Participated in vendor selection and management process for program initiatives.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Researched industry best practices in support of training development and program content.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Interacted with customers and clients to identify business needs and requirements.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Leveraged project management processes and tools to define and execute projects.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Defined clear targets and objectives and communicated to other team members.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Health Education Officer
Serving Emergency Relief & Vocational Enterprises
12.1991 - 11.1995
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Monitored emerging trends in public health education, ensuring that programs remain current and relevant to community needs.
- Participated in community outreach activities to promote health education initiatives.
- Evaluated program effectiveness through data analysis, leading to continuous improvement in health education strategies.
- Mentored junior team members, fostering professional growth within the organization.
- Supported policy development initiatives aimed at creating healthier environments within schools, workplaces, and communities.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Enhanced community health by developing and implementing comprehensive health education programs.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Built partnerships with community organizations to expand reach and impact.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency.
- Presented findings from program evaluations at conferences, contributing valuable insights to the field of public health education.
- Recommended health education curricula for healthcare providers, community organizations and schools.
- Led focus group discussions with target populations, gathering crucial feedback for improving program content.
- Conducted research to stay up-to-date on health trends and health-related issues.
- Provided technical assistance to healthcare providers and organizations to improve health education services.
- Educated and trained healthcare providers on health education practices for patients.
- Implemented health promotion campaigns to raise awareness of health-related issues.
- Developed and implemented health education strategies to reach target audiences.
- Conducted needs assessments to identify gaps in existing health education resources and services.
- Reduced disease prevalence through effective health promotion campaigns and interventions.
- Taught health education classes for community workers and members of public.
- Collaborated with other health professionals to provide comprehensive health education services.
- Established partnerships with local organizations to expand the reach of health promotion efforts.
- Improved public understanding of chronic diseases by designing and distributing informative brochures and pamphlets.
- Leveraged social media platforms effectively for disseminating important health messages to a wider audience.
- Developed and distributed health education materials to increase awareness and understanding.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Developed culturally sensitive materials, ensuring inclusivity and accessibility for diverse populations.
- Analyzed health data and created reports to present to community leaders and stakeholders.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Designed and conducted health education surveys to assess health needs and risk factors within communities.
- Complied with legal and ethical standards to meet regulatory requirements.
- Organized training sessions for healthcare providers, enhancing their ability to deliver accurate information to patients.
- Conducted health screenings and assessments to evaluate community health needs.
- Promoted healthy lifestyles by organizing community events such as fitness challenges, nutrition workshops, and mental health seminars.
- Served on multidisciplinary teams to address complex public health issues holistically.
- Maintained accurate and complete records to document program activities and outcomes.
- Increased awareness of preventative measures by conducting engaging workshops and seminars.
- Managed budgets and allocated funds efficiently for the successful execution of health education programs.
- Optimized resource utilization by coordinating the sharing of educational materials across multiple agencies.
- Promoted available resources and connected individuals with services.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Assisted with development of improved seminars and training materials.
- Established and maintained partnerships with community organizations to promote health education programs.
- Collaborated with healthcare professionals to create targeted educational materials for various demographics.
- Monitored and evaluated health education programs to verify quality and efficacy.
- Identified and applied for grants and acquired alternate funding as needed to support health education programs.
- Assessed success of health education programs through surveys and data collection.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associate of Science - General Leadership
Institute of Leadership Development (ILD-Int..)
Kabul, Afghanistan12.2010
BBA - Business Administration And Management
Al-Khair University
Peshawar, Pakistan10.2000
GED -
Afghan German Foundation
Peshawar, Pakistan09.1988
High School Diploma -
Nangarhar High School
Nangarhar, Afghanistan05.1984
Skills
- Human Resources Management
- MS Office
- Professional and Courteous
- Documentation And Reporting
- Business Administration
- Task Delegation
- Managing Operations and Efficiency
- Employee Development
- Needs Assessment
- Customer Service
- Business Development
- Goal Setting
- Work Planning and Prioritization
- Business Analysis and Reporting
- Decision-Making
- Contract Administration
- Computer Skills
- Business Planning
- Cost Control
- Emergency Response
- Financial Management
- Training and Development
- Technical knowledge
- Onboarding and Orientation
- Good Judgment
- Team Development
- Negotiation
- Performance Tracking and Evaluation
- Performance Evaluations
- Administration and Reporting
- Staff Training
- Negotiation and Conflict Resolution
- Team Leadership
- Budget Management
- Hiring and Training
- Customer Relationship Management
- Employee Coaching and Mentoring
- Staff Development
- Teamwork and Collaboration
- Project Planning
- Scheduling and Coordinating
- Problem Resolution
- Performance reviewing
- Budget Administration
- Schedule Management
- Idea Development and Brainstorming
- Shift Scheduling
- Interpersonal Relations
- Contract compliance
- Process Improvement
- Staff Management
- Procurement expertise
- Technical Proficiency
- Recordkeeping
- Self-Directed
- Good Telephone Etiquette
- Active Listening
- Time Management
- Critical Thinking
- Verbal Communication
- Research
- Analytical and Critical Thinking
- PPE use
- Calm Under Pressure
- Fluent in [Language]
- Task Prioritization
- Analytical Thinking
- Attention to Detail
- Team building
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Certification
- [Area of certification] Training - [Timeframe]
Walking, Calming, laughing and Playing Cricket
1. I love walking everyday in the morning
2. I love mostly stay calm, it means not too much speaking
3. I love to live with laugh and answers people questions with laughing, never to be angry with anyone.
4. I love to play volleyball and watch playing cricket matches
Languages
Pashto
Native or Bilingual
Dari
Native or Bilingual
English
Professional Working
Urdu
Limited Working
Farsi
Professional Working
Timeline
Supervisory Contract Specialist
Helal Group Of Companies
10.2016 - 04.2022
Gender Based Violence (GBV) Project Manager
International Medical Corps (IMC)
04.2015 - 09.2016
Social Development Expert
Japan International Cooperation Agency (JICA)
03.2013 - 03.2015
Project Management Specialist
United States Agency For International Development, USAID
10.2011 - 03.2013
Operation Manager
USAID/CNFA Project
01.2011 - 10.2011
Senior Business Development Advisor
USAID/DAI-ASMED Silk Road Solution (SRS)
07.2010 - 12.2010
Business Development Officer
Mennonite Economic Development Associates (MEDA)
06.2009 - 06.2010
Manager of Construction Trade Training Centers
USAID/ Capacity Development Program (CDP)
06.2007 - 06.2009
Community Development Specialist
USAID/Tetra Tech/ARD
01.2006 - 06.2007
General Manager
MRRD/NSP/GIZ
06.2004 - 12.2005
Program Officer/Senior Trainer
Save The Children Sweden/Norway
06.2001 - 06.2004
Community Health Workers Supervisor
International Medical Corps, (IMC)
11.1997 - 05.2001
Community Health Worker Program Manager
Emergency Relief Unit (ERU-UK)
11.1995 - 10.1997
Health Education Officer
Serving Emergency Relief & Vocational Enterprises
12.1991 - 11.1995
Associate of Science - General Leadership
Institute of Leadership Development (ILD-Int..)
BBA - Business Administration And Management
Al-Khair University
GED -
Afghan German Foundation
High School Diploma -
Nangarhar High School