Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager Eye Services
Kaiser Permanente
05.2020 - Current
Successfully managed > 65 team members through change management during pandemic (COVID)
Monitored and analyzed department performance to identify areas of improvement and make necessary adjustments
Developed strong departmental culture focused on employee engagement, collaboration, and continuous learning opportunities
Improved safety procedures to create safe working conditions for staff, providers, and members.
Achieved departmental goals by developing and executing strategic plans and performance metrics
Reduced operational costs through process improvement initiatives and resource management
Ensured compliance with industry regulations and legal requirements
Facilitated successful cross-functional collaborations to meet quality performance goals
Successfully implemented change management initiatives to improve efficiency and eliminate waste
Championed diversity and inclusion efforts within workplace, resulting in inclusive environment that fostered creativity and innovation among team members
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Optimized resource allocation to achieve member satisfaction
Manager Eye Services
Kaiser Permanente
04.2018 - 05.2020
Championed process improvements within department by encouraging > 40 team members in identifying inefficiencies, proposing solutions, and leading change initiative
Enhanced member satisfaction by ensuring high-quality service delivery
Drove performance of staff by creating positive work atmosphere and administering recognition and rewards programs.
Defined clear targets and objectives and communicated to team members
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
Improved safety procedures to create safe working conditions
Achieved departmental goals by developing and executing strategic plans and performance metrics
Reduced operational costs through process improvement initiatives and resource management
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group