Summary
Overview
Work History
Education
Skills
Languages
Current Role & Responsibilities
Websites
Leadership Behaviors
Reporting & Scheduling
Timeline
Generic

MOHIT CHAWARIA

New Delhi,Delhi

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

FRAUD ANALYS(SME)/ACCERTIFY

ACCERTIFY
01.2020 - Current
  • Monitor real-time queries and customer's information to identify high-risk transactions within the business portfolio
  • Resolve fraudulent transactions within service-level agreements to reduce potential Chargebacks and disputes
  • Conduct and manage Internal Review & Quality Check of the team pertaining to evidence provided by merchants and Cardholder to avoid Frauds Missed, Chargeback or Cancelled in Error under SOP Guidelines
  • Preemptively address fraud trends and deficiencies by collecting data and analyzing fraud trends
  • Interact with banks and customers to validate the information and to confirm/ cancel authority
  • Good Hands-on Research tools of White Pages, Lexis Nexis, Interceptas, Olympus, Clear and Equifax.

BUSINESS ANALYST - ROYAL BANK OF SCOTLAND (NATWEST GROUP)

ROYAL BANK OF SCOTLAND (NATWEST GROUP)
01.2018 - 01.2020
  • Registering complaints and queries from customers and third parties for PPI (Payment protection Insurance)
  • Accountable for delivering successful customer and business outcomes through investigating queries
  • Investigate queries and raise with relevant parties and escalate where needed.

Education

B.COM -

DELHI UNIVERSITY
12-2017

Skills

  • Fraud Management
  • Process Improvement
  • Decision Making
  • Training and mentoring
  • Strategic Thinking
  • Research and Development
  • Project Management
  • Strong analytical skills
  • Research capabilities
  • Team Collaboration
  • Time Management
  • Interpersonal Communication
  • Attention to Detail

Languages

English
Professional

Current Role & Responsibilities

  • Managed a team of 10 employees, providing guidance, mentorship, and performance feedback with the help of Leader.
  • Conducted one-on-one or team performance improvement sessions to provide constructive feedback, support professional development, and address performance issues.
  • Helped new hires to complete their OJT successfully.

Leadership Behaviors

  • Identified opportunities for growth and improvement within the organization
  • Set clear objectives and ensured alignment with organizational goals
  • Acted as a primary point of contact between leadership and team members.
  • Keep a check on team member's performance and activity( WFH & WFO).
  • Keeping a governance on team members so that no one violating business and process SOP.
  • Make sure everyone adhering to work assignment , completing their login hours and no once exceeding their breaks.

Reporting & Scheduling

  • Works on various reportings/reports like : Productivity report of the team , Login and Break report , Hourly OPH(orders per hour) report , Performance summary for new hires during their OJT phase , Bridge (On shore orders) report
  • I have been making 4 different types of schedule every week consisting responsibilities to almost everone within the team.

Timeline

FRAUD ANALYS(SME)/ACCERTIFY

ACCERTIFY
01.2020 - Current

BUSINESS ANALYST - ROYAL BANK OF SCOTLAND (NATWEST GROUP)

ROYAL BANK OF SCOTLAND (NATWEST GROUP)
01.2018 - 01.2020

B.COM -

DELHI UNIVERSITY
MOHIT CHAWARIA