Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
FRAUD ANALYS(SME)/ACCERTIFY
ACCERTIFY
01.2020 - Current
Monitor real-time queries and customer's information to identify high-risk transactions within the business portfolio
Resolve fraudulent transactions within service-level agreements to reduce potential Chargebacks and disputes
Conduct and manage Internal Review & Quality Check of the team pertaining to evidence provided by merchants and Cardholder to avoid Frauds Missed, Chargeback or Cancelled in Error under SOP Guidelines
Preemptively address fraud trends and deficiencies by collecting data and analyzing fraud trends
Interact with banks and customers to validate the information and to confirm/ cancel authority
Good Hands-on Research tools of White Pages, Lexis Nexis, Interceptas, Olympus, Clear and Equifax.
BUSINESS ANALYST - ROYAL BANK OF SCOTLAND (NATWEST GROUP)
ROYAL BANK OF SCOTLAND (NATWEST GROUP)
01.2018 - 01.2020
Registering complaints and queries from customers and third parties for PPI (Payment protection Insurance)
Accountable for delivering successful customer and business outcomes through investigating queries
Investigate queries and raise with relevant parties and escalate where needed.
Education
B.COM -
DELHI UNIVERSITY
12-2017
Skills
Fraud Management
Process Improvement
Decision Making
Training and mentoring
Strategic Thinking
Research and Development
Project Management
Strong analytical skills
Research capabilities
Team Collaboration
Time Management
Interpersonal Communication
Attention to Detail
Languages
English
Professional
Current Role & Responsibilities
Managed a team of 10 employees, providing guidance, mentorship, and performance feedback with the help of Leader.
Conducted one-on-one or team performance improvement sessions to provide constructive feedback, support professional development, and address performance issues.
Helped new hires to complete their OJT successfully.
Identified opportunities for growth and improvement within the organization
Set clear objectives and ensured alignment with organizational goals
Acted as a primary point of contact between leadership and team members.
Keep a check on team member's performance and activity( WFH & WFO).
Keeping a governance on team members so that no one violating business and process SOP.
Make sure everyone adhering to work assignment , completing their login hours and no once exceeding their breaks.
Reporting & Scheduling
Works on various reportings/reports like : Productivity report of the team , Login and Break report , Hourly OPH(orders per hour) report , Performance summary for new hires during their OJT phase , Bridge (On shore orders) report
I have been making 4 different types of schedule every week consisting responsibilities to almost everone within the team.
Timeline
FRAUD ANALYS(SME)/ACCERTIFY
ACCERTIFY
01.2020 - Current
BUSINESS ANALYST - ROYAL BANK OF SCOTLAND (NATWEST GROUP)
ROYAL BANK OF SCOTLAND (NATWEST GROUP)
01.2018 - 01.2020
B.COM -
DELHI UNIVERSITY
Similar Profiles
Rohit KumarRohit Kumar
Senior Manager Operations at AccertifySenior Manager Operations at Accertify