Mohit Emadaboiena Ramesh

OBJECTIVE: Telstra Group Limited is Australia's leading telecommunications and technology company provides a comprehensive range of services, including voice, mobile, internet access, pay television, and other entertainment. I am implementing the security requirements that relate to the business organization worked on Failed logins, password encryption, access control rules, and audit logs.

Key Responsibilities and Achievements:

· Configure and customize the ServiceNow platform to meet company regulatory and operational requirements, ensuring alignment with industry standards.

· Manage user roles, groups, and permissions to maintain security protocols and ensure appropriate access levels for various communication functions.

· Oversee the incident and problem management processes, utilizing ServiceNow ITSM modules to track and resolve issues

effectively, minimizing downtime in company operations.

· Implement and manage the change management process, ensuring all changes to banking IT services are assessed, approved, and documented in ServiceNow.

· Develop and maintain reports and dashboards to provide insights into service performance metrics, helping company management make informed decisions.

· Facilitate integrations between ServiceNow and other banking systems CRM, ERP using REST/SOAP APIs, enhancing data flow and operational efficiency.

· Provide training and support to end-users and office staff on ServiceNow functionalities and best practices to optimize platform use.

· Monitor system performance and troubleshoot issues, implementing necessary changes to enhance the stability and reliability of company operations.

· Utilize DevOps methodologies and tools Jenkins, Git to streamline deployment processes and enhance continuous integration and delivery within the ServiceNow environment.

· Assist in developing and implementing business continuity plans related to the ServiceNow platform, ensuring telecommunication operations can recover swiftly from disruptions.

ENVIRONMENT: ServiceNow, ServiceNow ITSM modules, CRM, ERP, REST/SOAP APIs, DevOps, Jenkins, Git, ServiceNow functionalities.

• Analyzed problems and worked with teams to develop solutions.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Prepared project presentations and reports to assist senior staff.
• By collecting and examining reservation data and client feedback, trends were found that consumer satisfaction increased by 15%.
• Simplified CRM processes, which increased operational productivity by lowering response times by 25% and reduced errors in manual data entry.
• Oversaw project deliverables, ensuring the effective completion of important projects and cutting delays by 20%
• Maintained a 90% on-time service delivery rate for patient follow-ups and appointments while maintaining high standards of quality by collaborating closely with healthcare providers.

• Educated 100 underprivileged children on career opportunities, life skills, and sexual education.
• Collaborated with the state police to support 5-7 cases of domestic violence, ensuring timely intervention.
• Organized and managed outreach programs on child welfare and personal safety, increasing community awareness. Partnered with government agencies to expand the program by 30% and improve resource accessibility.
• Coordinated logistics for events, including material distribution and stakeholder engagement, ensuring smooth execution.
• Maintained accurate program records and reports, enhancing transparency and operational efficiency.