Mohsin Arif
Key Accounts Manager
Riyadh
Summary
Experienced specialist in procurement, logistics & supply chain, after-sales services, and sales with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments. Regional Support Proactive & customer-orientated professional with over 10 years of experience in reputable companies. Self-motivated, team player with strong organizational and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Inventory Control & Regional Support
SAMACO - Bentley, Lamborghini & Bugatti
Jeddah
04.2018 - 12.2022
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Recorded daily activities for inventory control.
- Developed and implemented inventory management strategies for improved stock flow.
- Built strong vendor relationships for timely goods and materials deliveries.
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted customers and directed to requested products.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Stocked designated items on shelves, end caps and displays.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed plan-o-grams and layouts that maximized sales.
- Stocked shelves to match planogram images and instructions.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Updated manuals to reflect amending of rates, rules or regulations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Compiled reports of cost factors such as labor, production and equipment.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Supervised and trained new staff in performing census.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Located needed merchandise in inventory using ERP software and placed on skids for transport to shelves.
- Received new stock and input values into computer system.
- Completed inventory accounts to keep records current and promote accurate ordering.
Aftersales Executive
Al Ghassan Motors, Infiniti
Jeddah
04.2014 - 04.2018
- Attend, handling customers & CRM assistance
- Identifying & resolving customer & procurement related problems
- Warranty and service agreement verification and validation
- Issuing & closing job cards.
- Inventory control, stock management & purchase control
- Parts ordering from local and international suppliers
- Preparing repair orders & estimates for workshop & insurance vehicles
- Maintain customer rapport and records
- VOR parts orders & ICT in coordination with workshop and follow-up.
- Daily sales operation & Back-order report to my direct management.
- Co-ordinate with CPD for parts dispatch & queries.
- Keeping records of shipments from the shipping company.
- Slow moving parts liquidation.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Front Office Receptionist
Budget rent a car
Khamis Mushayet
07.2010 - 04.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Customer • handling & care.
- Database entry in the system for vehicles and customers.
- Creating vehicle reservations.
- Keeping customer and vehicle records.
- Service and payments follow-up
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Interacted with customers by phone, email, or in-person to provide information.
- Identified visitors' needs to offer solutions and information.
Parts Advisor
Nissan Al-Hamrani, Bisha
Bisha
04.2008 - 03.2010
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Customer handling
- Handling sales operation
- Issuing and billing invoices
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Delivered merchandise to business locations for use in [Type] repairs or direct sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Skills
TeamworkMicrosoft O ce (Word, ExcelPowerPoint, & Outlook)ETKAKerridgeSAPNegotiation
Timeline
Inventory Control & Regional Support
SAMACO - Bentley, Lamborghini & Bugatti
04.2018 - 12.2022
Aftersales Executive
Al Ghassan Motors, Infiniti
04.2014 - 04.2018
Front Office Receptionist
Budget rent a car
07.2010 - 04.2012
Parts Advisor
Nissan Al-Hamrani, Bisha
04.2008 - 03.2010