Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

MOHSIN NAEEM

Elgin,IL

Summary

Director of Operations with 20+ years in operations management and logistics, recognized for implementing strategic initiatives that enhance organizational growth. Proven ability to coach and mentor high-performance teams while ensuring compliance with industry standards. Expertise in business strategy and project planning, leading to improved customer satisfaction and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director Operations

Popeyes (Aby Groups)
Midwest, USA
07.2023 - Current
  • Directed district managers to ensure policy adherence and boost operational efficiency.
  • Oversaw restaurant openings to enhance readiness and operational success.
  • Drove financial growth, achieving significant increases in sales and profit margins.
  • Cultivated leadership pipelines for seamless transitions in leadership roles.
  • Executed strategic plans to optimize operations and reduce costs.
  • Led district-wide initiatives that improved team efficiency and elevated guest satisfaction.
  • Enhanced operational standards for compliance with food safety and hygiene protocols.
  • Developed marketing and training programs aligned with company goals to improve performance.

District Manager

Popeyes (Aby Groups)
Chicago, USA
05.2022 - 06.2023
  • Fostered positive workplace culture through mentorship and coaching, enhancing staff commitment to excellence.
  • Led strategic sales initiatives that boosted client engagement and resulted in measurable revenue growth.
  • Developed and implemented sales programs that increased customer satisfaction and sales potential.
  • Mentored sales teams to promote collaboration and consistently exceed performance targets.
  • Analyzed market trends to support informed decision-making and maintain competitive advantage.
  • Managed budgets to ensure cost-effective operations and optimize resource allocation.

Co-Founder

Medina Prints
Chicago, USA
05.2022 - Current
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Coordinated online advertising campaigns across multiple platforms for maximum reach.

Distribution & Logistics Manager

Gulfcryo (Oil & Gas)
, Kuwait
02.2021 - 04.2022
  • Managed ERP processes for order fulfillment to enhance supply chain efficiency.
  • Coordinated supplier deliveries, ensuring stock readiness and precise monthly inventory accuracy.
  • Led export logistics, optimizing delivery schedules to improve on-time performance.
  • Directed distribution teams, upholding safety standards while minimizing operational downtime.

Regional Operations Manager

Ubuy (E-commerce)
Kentucky, USA
11.2019 - 01.2021
  • Drove measurable growth by leading operational strategies that enhanced efficiency.
  • Boosted profitability through optimized financial processes and effective budget management.
  • Streamlined logistics to improve inventory turnover and ensure timely deliveries.
  • Optimized supply chain workflows, resulting in improved delivery schedules and customer satisfaction.
  • Implemented a comprehensive inventory tracking system, reducing discrepancies and ensuring prompt order fulfillment.

Operations Manager

FedEx Express
, Kuwait
09.2016 - 10.2019
  • Streamlined logistics operations, enhancing delivery times and customer satisfaction.
  • Optimized daily processes, reducing costs and improving package flow efficiency.
  • Integrated new sorting technology, cutting expenses and increasing package throughput.
  • Coordinated with cross-functional teams to achieve significant gains in inventory turnover.
  • Implemented training programs that boosted team productivity and operational success.

Operations Management Specialist

FedEx Express
, Kuwait
02.2014 - 08.2016
  • Mentored employees to enhance morale, leading to increased retention rates.
  • Cultivated cross-functional partnerships to align operational strategies and streamline processes.
  • Implemented strategic process improvements, resulting in significant gains in team efficiency.
  • Ensured compliance with safety protocols, reducing incidents and enhancing operational safety.
  • Analyzed data to identify training needs, which boosted productivity and overall team performance.

Assistant Operation Manager

ANHAM (Prime Vendor)
, Middle East & Afghanistan
10.2010 - 01.2014
  • Facilitated change initiatives, improving team adaptability and achieving operational goals.
  • Managed resources effectively, contributing to cost-saving measures and enhancing efficiency.
  • Coordinated cross-functional teams to streamline communication and foster a culture of accountability.
  • Reviewed operational data to identify inefficiencies, driving significant productivity improvements.

Assistant Operation Manager

Agility Logistics
, Kuwait & Iraq
01.2007 - 09.2010
  • Validated reports to provide actionable insights, enhancing decision-making accuracy.
  • Implemented quality systems, resulting in measurable workflow improvements.
  • Led convoy logistics, achieving timely deliveries and enhancing overall operational efficiency.
  • Streamlined logistics processes with cross-department coordination, ensuring project alignment.
  • Coordinated military convoys, ensuring timely, secure deliveries, enhancing operational efficiency.

Assistant Mail Mission Manager

Agility Logistics
, Iraq
06.2006 - 12.2006
  • Managed logistics for timely mail delivery, enhancing client satisfaction and operational flow.
  • Facilitated staff training, improving team performance and service quality.
  • Collaborated with military, ensuring compliance and optimizing logistics processes.
  • Streamlined communication, fostering transparency and efficiency in operations.
  • Implemented training programs, boosting employee engagement and operational efficiency.

Assistant Transportation Manager

Agility Logistics
, Kuwait & Iraq
10.2005 - 06.2006
  • Coordinated logistics operations to ensure timely mail delivery and optimize client satisfaction.
  • Managed logistics systems to enhance scheduling accuracy and improve operational flow.
  • Implemented corrective measures that boosted compliance and strengthened system integrity.
  • Analyzed metrics to drive productivity improvements based on data insights.
  • Optimized scheduling processes, reducing delivery delays and increasing overall efficiency.

HSE Assistant

TRISTAR Transport
, Kuwait & Iraq
08.2004 - 09.2005
  • Fostered teamwork, enhancing communication and alignment across shifts.
  • Conducted post-accident interviews, enhancing safety measures and reducing incidents.
  • Managed accident-related costs with maintenance, improving budget efficiency.
  • Compiled HSE reports, driving strategic safety improvements.
  • Collaborated on training programs, boosting driver skills and reducing incidents.

Restaurant Entrepreneur

Welcome Farwaniya
, Kuwait
10.2002 - 08.2004
  • Orchestrated staff schedules to ensure optimal coverage during peak times.
  • Enhanced customer satisfaction through proactive service and swift issue resolution.
  • Led menu planning and coordinated with suppliers to optimize quality and cost.
  • Streamlined scheduling processes to improve operational efficiency.
  • Fostered supplier relationships, securing favorable terms and high-quality offerings.

Education

ACMA - Banking And Finance

Institute of Cost Management Accountants of Pakistan
Lahore
09.2003

B.COM - Accounting And Finance

Central University of Punjab
Lahore
01.2002

Skills

  • Military logistics expertise
  • Transportation management
  • Supply chain optimization
  • Freight operations
  • E-commerce operations
  • HSE standards implementation
  • Restaurant operations

Languages

  • English
  • Urdu
  • Hindi
  • Punjabi
  • Arabic

Accomplishments

Medal of Honor – 39th U.S. Transportation battalion
Certificate of Appreciations
948th Transportation Detachment
406th U.S. Transportation Detachment Team
420th U.S. Movement Control Battalion
311th Sustainment Command 316th Sustainment Command
FedEx Express:
QDM Silver Award Winner
Train the Trainer - TNT Transition ILead Certified

Certification

QDM - Quality Driven Management
Ethics and Compliance
Leadership & Time Management
First Aid at Work and Fire Extinguisher & Fire Fighting
ServSafe Proctor
IATA Dangerous Goods Specialist

Timeline

Director Operations

Popeyes (Aby Groups)
07.2023 - Current

District Manager

Popeyes (Aby Groups)
05.2022 - 06.2023

Co-Founder

Medina Prints
05.2022 - Current

Distribution & Logistics Manager

Gulfcryo (Oil & Gas)
02.2021 - 04.2022

Regional Operations Manager

Ubuy (E-commerce)
11.2019 - 01.2021

Operations Manager

FedEx Express
09.2016 - 10.2019

Operations Management Specialist

FedEx Express
02.2014 - 08.2016

Assistant Operation Manager

ANHAM (Prime Vendor)
10.2010 - 01.2014

Assistant Operation Manager

Agility Logistics
01.2007 - 09.2010

Assistant Mail Mission Manager

Agility Logistics
06.2006 - 12.2006

Assistant Transportation Manager

Agility Logistics
10.2005 - 06.2006

HSE Assistant

TRISTAR Transport
08.2004 - 09.2005

Restaurant Entrepreneur

Welcome Farwaniya
10.2002 - 08.2004

ACMA - Banking And Finance

Institute of Cost Management Accountants of Pakistan

B.COM - Accounting And Finance

Central University of Punjab

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