Mohsin Naeem
Illinois City,IL
Summary
Over 20 years of experience across Operations, Hospitality, Logistics & Shipping, Supply Chain Management, HSE, E-Commerce, Courier Services, and Administration. Proven ability to manage multiple projects and meet tight deadlines with efficiency and precision. Strong organizational, time management, multitasking, and planning skills. Collaborative team player with the initiative and independence to drive results. Highly adaptable with a strong work ethic and entrepreneurial mindset. Meticulous attention to detail and a commitment to delivering high-quality outcomes. Sound judgment in resource allocation and handling sensitive information. Skilled in preparing accurate plans, cost estimates, and comprehensive reports. Excellent communication skills—both verbal and written. Outstanding ability to build and maintain effective relationships with colleagues, stakeholders, and clients. Comfortable working in diverse environments and under varying conditions.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Owner & Managing Partner
Medina Prints - Chicago, USA
05.2022 - Current
- Setting Strategies: Develop short- and long-term sales strategies to achieve organizational goals.
- Evaluating Programs: Assess the effectiveness of current sales programs and recommend enhancements to improve customer satisfaction and sales potential.
- Team Leadership: Manage and motivate the sales team, ensuring they meet targets.
- Market Trends: Stay informed about emerging market trends to remain competitive.
- Collaboration: Work closely with marketing and advertising teams.
- Budget Management: Control costs and manage budgets.
- Customer Satisfaction: Ensure client inquiries are handled promptly and maintain high customer satisfaction.
Director Operations
Popeyes (Aby Groups)
03.2024 - 08.2025
- Lead and coaching District Managers.
- Ensure compliance with company policies and legal regulations
- Oversee restaurant openings and operational readiness
- Drive financial performance: sales, transactions, profit growth
- Develop succession plans and talent pipelines
- Implement company initiatives, tools, and systems
- Monitor operational metrics and control costs
District Manager
Popeyes (Aby Groups)
12.2022 - 03.2024
- People Leadership: Coach and develop General Managers to foster high-performing teams.
- Guest Experience: Ensure hospitality, speed of service, and order accuracy.
- Operational Excellence: Maintain food safety, cleanliness, and brand standards.
- Financial Accountability: Achieve sales, labor, and profit targets.
- Strategic Execution: Implement marketing and training initiatives.
- Culture Building: Promote values like teamwork, integrity, and excellence
Distribution & Logistics Manager
Gulfcfyo (Oil & Gas) - Kuwait
02.2021 - 04.2022
- Utilize ERP systems to process pick release for ordered quantities, ship confirm the delivered quantity, and record products received from suppliers.
- Coordinate receiving of purchased finished goods from suppliers to ensure stock availability and verify quantity received monthly.
- Prepare the weekly confirmed order for export deliveries and track performance against the plan.
- Plan and arrange deliveries based on the weekly schedule and requests from Sales.
- Supervise and direct drivers and laborers for distribution activities.
- Monitors leave plans, control overtime, and absence reports.
- Update distribution tracking records (daily, weekly, and monthly).
- Maintain safety checklists before and after delivery.
- Ensure vehicles are clean and loaded/unloaded products match sales orders.
- Lead by example in observing health, safety, and environmental rules.
Operations Manager Abroad
Ubuy (E-commerce) - Kuwait
01.2020 - 01.2021
- Strategic Planning: Formulating strategic and operational objectives to enhance business performance.
- Financial Management: Managing budgets, forecasts, and financial data to improve profitability.
- Logistics and Inventory: Overseeing warehouse efficiency, purchasing materials, and planning inventory.
- Compliance: Ensuring processes comply with legal requirements.
- Quality Control: Monitoring production Key Performance Indicators (KPIs) and maintaining quality standards
Operations Manager Kuwait
FedEx Express
09.2016 - 10.2019
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, and addressing employee concerns and staff productivity
- Plans, organizes, staff, directs and controls the day-to-day operations.
- Responsible for managing and assigning employees to ensure the efficient sortation of packages through the facility, minimizing operational costs and maximizing operational quality.
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
- Determines opportunities for improvement of key metrics and executes action plans to achieve results Educates station staff, including other management employees, and ensures compliance with all policies & procedures and applicable governmental regulations.
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
Operations Management Specialist
FedEx Express
02.2014 - 08.2016
- Supports the Manager in achieving optimum individual & team performance through effective & consistent application of approved processes, methods & practices.
- Ensures optimum application of standard processes by working alongside the Team to observe compliance with best practices.
- Monitors defined aspects of safety & security to identify any non-compliance with defined Company standards & wide-ranging legislative requirements.
Assistant Operation Manager
ANHAM (Prime Vendor – GCC & Afghanistan)
10.2010 - 01.2014
- Coordinate convoy movement with the departments & site managers.
- Lead, direct and manage outbound operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
- Responsible for validation of Operations report daily which is to be send to the project managers, customers and to U.S. Army.
- Plan, organize, coordinate, prioritize, assign and evaluate the work of subordinate employees.
- Plan and develop systems and procedures to improve operating quality and efficiency.
- Recommend changes to operational procedures and practices as required.
- Provide onsite information to the Operations Manager to facilitate smooth operations with regards to road conditions, routes, and ease of access of access to the logistical Hubs in Kuwait & Iraq.
- Timely assimilation, maintenance and dissemination of accountable documents.
Assistant Operation Manager
Agility Logistics – (Heavy Lift 6)
01.2007 - 09.2010
- Over-view convoy movement with the Military, Contract Personal and intra departments in accordance with timelines set. Ensures a smooth transition to the destination point.
- Coordinate convoy movement with the departments & site managers.
- Responsible for validation of Operations report daily which is to be send to the project managers, customers and to U.S. Army.
- Conduct appraisal for Supervisors and suggest areas of development and change.
- Maintain an appropriate work schedule by proper staffing.
- Analyze data, Track trends, and Reports discrepancies in vehicle movement.
Assistant Mail Mission Manager
Agility Logistics – (Heavy Lift 6)
07.2006 - 12.2006
- Scheduling events, programs and activities as well as the work of others.
- Ensure timely delivery of the mail.
- Motivate Line staff related to the area of work.
- Ensures completion of all required reports. Job tasks correctly performed.
- Innovate ideas from Line Staff to enhance Operations.
- Report any suspicious activity immediately to Line Manager and the military.
- Identifying training requirements for staff.
- Customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Assistant Transportation Manager
Agility Logistics – (Heavy Lift 6)
10.2005 - 06.2006
- Ensure systems accuracy and accurate scheduling.
- Monitor systems Integrity and recommend and implement disciplinary action for non-adherence.
- Monitor and record all disciplinary action and driver staff records including leave applications, etc.
- Addresses staff accommodation and transportation issues without bias.
- Compiles data for compilation of performance metrics, benchmarking and productivity enhancement.
- Proper staffing of supervisors and coordinators through various shifts.
- Conducts daily brief to all staff members on the progress, analysis and performance outputs from the department.
- Recommend changes and oversee the performance appraisals that are to be conducted within the department.
- Ensure staff adherence to company policies and escalate emergency requirements to the management.
HSE Assistant
TRISTAR Transport
08.2004 - 09.2005
- Conduct interviews with drivers to gauge the reasons and causes of accidents, prepare reports and recommendations (violation, salary deduction).
- Coordinates with Maintenance to collect information on cost incurred for accident vehicle.
- Preparation of HSE Summary Report on accident type, damage assessment and corrective actions that is to be taken.
- Coordinate with Training instructors on areas of specific focus on driving skills, convoy movement, load securing, and other areas as specified.
- Monitors and evaluates training programs for effectiveness; makes recommendations for improvements.
- Consults with training manager to identify problems, develop improvements, create and maintain quality standards.
- Assist the training manager in planning, organizing, implementing, and evaluating new training programs as per the requirements.
- Observe, compare, and monitor data to determine compliance with prescribed training standards, program regulations, and contractual requirements.
Restaurant Owner
Welcome AL Kuwait
10.2003 - 07.2004
- Organizing staff shifts and scheduling
- Providing excellent customer service
- Leading by example
- Planning menus
- Working with food and drink suppliers
- Supervising shifts
- Training new and current employees
- Maximizing customer satisfaction and responding to customer complaints.
Education
Institute of Cost and Management Accountants of Pakistan
ACMA (Postgraduate) Foundation I - undefined
01.2003
B. Com (bachelor’s in commerce) - undefined
Central University of Punjab
01.2002
Skills
- Leadership
- Team Building
- Time Management
- Coaching & Mentoring
- Contract Negotiation
- Process Improvement
- Employees Relations
- System Implementation
- Business Strategy & Analysis
Certification
- Medal of Honor – HLVI (Agility) “Awarded for excellence from 39th U.S. Transportation battalion”.
- Certificate of appreciations from: 948th Transportation detachment U.S. Movement control team.
- 406th U.S. transportation detachment team.
- 420th U.S. movement control battalion.
- 311th sustainment command.
- PV Contract - ANHAM 316th sustainment command.
- TRISTAR Training Academy Appreciation Certificate - Facilitated to develop the driver’s training academy for TRISTAR Transport.
Timeline
Director Operations
Popeyes (Aby Groups)
03.2024 - 08.2025
District Manager
Popeyes (Aby Groups)
12.2022 - 03.2024
Owner & Managing Partner
Medina Prints - Chicago, USA
05.2022 - Current
Distribution & Logistics Manager
Gulfcfyo (Oil & Gas) - Kuwait
02.2021 - 04.2022
Operations Manager Abroad
Ubuy (E-commerce) - Kuwait
01.2020 - 01.2021
Operations Manager Kuwait
FedEx Express
09.2016 - 10.2019
Operations Management Specialist
FedEx Express
02.2014 - 08.2016
Assistant Operation Manager
ANHAM (Prime Vendor – GCC & Afghanistan)
10.2010 - 01.2014
Assistant Operation Manager
Agility Logistics – (Heavy Lift 6)
01.2007 - 09.2010
Assistant Mail Mission Manager
Agility Logistics – (Heavy Lift 6)
07.2006 - 12.2006
Assistant Transportation Manager
Agility Logistics – (Heavy Lift 6)
10.2005 - 06.2006
HSE Assistant
TRISTAR Transport
08.2004 - 09.2005
Restaurant Owner
Welcome AL Kuwait
10.2003 - 07.2004
ACMA (Postgraduate) Foundation I - undefined
B. Com (bachelor’s in commerce) - undefined
Central University of Punjab
Institute of Cost and Management Accountants of Pakistan
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
English
Arabic
Urdu
Hindi
Punjabi
Hobbies and Interests
Cricket, Movies, Travel, Shopping
Training
- QDM – Quality Driven Management
- Ethics and Compliance Courses
- Human Rights
- Workplace Conduct for Managers
- Privacy and Data Protection
- Global Mutual Respect
- Government Procurement
- Code of Business Ethics
- Corporate Security Awareness
- Anti-Bribery
- Coaching
- Coaching to Shift Perceptions
- Beginning Your Coaching Engagement
- How to Be a Better Coach
- Leadership & Management
- Leadership Essentials: Leading Innovation
- Six Sigma Team Basics, Roles, and Responsibilities
- Six Sigma Team Facilitation and Leadership
- Achieve Your Objectives through Effective Delegation
- Management of People: Talent Acquisition and Retention
- Successful Delegation: Supervise and Encourage
- First Aid at Work
- Fire Extinguisher & Fire Fighting
- Time Management
- Micro Transport & ProClarity.
APPLICATIONS & PROFICIENCY
- MS Word
- Excel
- Power Point
- Visio
- Publisher
- Micro Transport
- EMS Viewpoint
- SAP
- Workday