Hi, I’m
Mohua Islam
Amador City,Portugal
Summary
Accomplished Mortgage Loan Officer Assistant at Quontic Bank, adept in document review and customer service, significantly increased client satisfaction. Expert in banking regulations and mortgage loan processing, leveraging skills in Microsoft Office and data entry to streamline operations. Proven track record in business development and financial transactions, enhancing loan processing efficiency and client retention.
Overview
5
years of professional experience
Work History
Quontic Bank
Mortgage Loan Officer Assistant
03.2023 - Current
Job overview
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
New York Life Insurance Co
Customer Service Representative
07.2019 - 02.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Uppsala UniversitySweden
Bachelor of Arts from Mathematics
12.2025
University of DhakaBangladesh
Bachelor of Arts from BS in Mathematics
12.2022
Skills
- Cash Handling
- Banking
- Document Review
- Credit
- Credit analysis
- Business Development
- Loan Origination
- Financial transactions expertise
- File processing
- File Management
- Customer Service
- Mortgage Loan Processing
- Microsoft Office
- Data Entry
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Full Professional
Timeline
Mortgage Loan Officer Assistant
Quontic Bank
03.2023 - Current
Customer Service Representative
New York Life Insurance Co
07.2019 - 02.2022
Uppsala University
Bachelor of Arts from Mathematics
University of Dhaka
Bachelor of Arts from BS in Mathematics