Moira Briceno
Beaumont,CA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
15
15
years of professional experience
Work History
Employee Health LVN
Community Hospital of San Bernardino
12.2021 - Current
- Responsible for the clinical screening of new hires
- Processes all Employee Health documents and information in a timely and accurate manner and in accordance with legal and regulatory requirements
- Effectively coordinate and administer immunization and screening programs to reach all qualified candidates as demonstrated by employee compliance
- Performed routine evaluations of each patient's status, needs, and preferences.
- Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
- Provided emotional support to patients and their families during difficult times, fostering trust and rapport with those under my care.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
Case Management Assistant, LVN
San Gorgonio Memorial Hospital
02.2019 - 12.2021
- Coordinate and provide care that is safe, timely, effective, efficient, and client-centered
- Handle case assignments, draft service plans, review case progress and determine case closure
- Help patients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Work with social services to ensure a safe discharge
- Take the extra steps and interact with patients to keep track of their progress and to ensure satisfaction
- Adhere to professional standards as outlined by protocols, rules and regulations
- Provided compassionate assistance during challenging situations, helping patients navigate complex medical systems more easily.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
- Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
Charge Nurse
Banning Healthcare
12.2018 - 03.2019
- Work duties include medication pass, monitoring patient behavior and safety
- Overseeing admissions and discharges, monitoring and ordering medicines and supplies
- Supervised and managed daily scheduling, tasking, and administration.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
LVN message center
SAC Health Systems
03.2018 - 10.2018
- Work duties include answering patient phone calls, triaging calls, assisting patients with lab results, mailing normal result letters, assisting with medication refills
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Streamlined documentation processes by maintaining accurate medical records through electronic charting systems.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
Grievance Coordinator
Inland Empire Health Plan, Care Management
11.2013 - 03.2018
- Responsible for supporting the Grievance Nursing Staff in adhering to the guidelines established and outlined in the IEHP Grievance Resolution System
- Ensure all appropriate grievance and appeal letters are sent out within regulatory compliance guidelines
- Coordinators act as a liaison between IEHP departments to assist in coordinating information and closing grievances within regulatory timelines
- Maintain and prepare grievance summary reports, as needed
- Advise Members of their Member’s rights and options, and of their rights to access the grievance resolution process
- Will assist Members and document Grievances as requested by Members or other IEHP Team Members
- Reduced case backlog by prioritizing urgent grievances and effectively delegating tasks to team members.
- Communicated effectively with diverse clientele, demonstrating empathy and professionalism in addressing their grievances.
Care Management Coordinator
Inland Empire Health Plan, Care Management
01.2010 - 01.2013
- Under the supervision of a Registered Nurse assisted Members with care coordination in respect to referral process such IPA for Durable Medical Equipment (DME), home health, and Specialist needs.
- Supported family members in understanding and managing their loved one''s health conditions through education and guidance.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Empowered patients to take charge of their health by providing education on self-management strategies and preventative measures.
- Maintained accurate documentation of patient information, assessments, interventions, and progress in electronic medical records.
- Improved patient outcomes by developing and implementing comprehensive care plans.
- Communicated with patients, ensuring that medical information was kept private.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Education
LVN Program
West Coast Ultrasound Institute
Ontario09.2014
Coding Certificate -
Allied Medical Coding Courses
09.2012
Certificate - Medical Insurance Billing
R.O.P
11.2004
Certificate - Medical Office Management
Bryman College
01.2001
Diploma -
Dublin High School
Dublin, Texas01.1997
Skills
- Compassionate Care
- Clinical Documentation
- Diabetes management
- Pediatric Care
- Vital signs monitoring
- Elderly Care
- Behavioral health support
- Healthcare Software Proficiency
- Direct Patient Care
- Immunization Administration
- Medication Administration
- Patient Care
- HIPAA Compliance
- ADL Assistance
- Patient triaging
- Medication Dispensing
- EMR / EHR
- Medical office administration
- Case Management
- Multi-tasking and prioritization
- Tuberculosis testing
- Counting narcotics
- Charting and recording
Languages
Spanish
Native or Bilingual
Timeline
Employee Health LVN
Community Hospital of San Bernardino
12.2021 - Current
Case Management Assistant, LVN
San Gorgonio Memorial Hospital
02.2019 - 12.2021
Charge Nurse
Banning Healthcare
12.2018 - 03.2019
LVN message center
SAC Health Systems
03.2018 - 10.2018
Grievance Coordinator
Inland Empire Health Plan, Care Management
11.2013 - 03.2018
Care Management Coordinator
Inland Empire Health Plan, Care Management
01.2010 - 01.2013
Coding Certificate -
Allied Medical Coding Courses
Certificate - Medical Insurance Billing
R.O.P
Certificate - Medical Office Management
Bryman College
Diploma -
Dublin High School
LVN Program
West Coast Ultrasound Institute
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