Moira Bryson
Los Angeles,California
Summary
Dynamic and results-oriented professional with a proven track record at Disneyland Resort, adept in creative problem-solving and interpersonal communication. Excelled in enhancing staff development and productivity through effective training and mentoring, achieving significant improvements in team efficiency. Skilled in cash handling and fostering customer loyalty, demonstrating a strong work ethic and integrity.
Overview
8
8
years of professional experience
Work History
Trainer
Disneyland Resort
11.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached cast members on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Facilitator
Disneyland Resort
06.2024 - Current
- Built rapport with diverse groups of participants by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Front of House Employee
Disneyland Resort
12.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Established welcoming atmosphere by greeting each guest warmly. Built rapport with regular guests by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Production Assistant
House of Moves
09.2021 - 09.2024
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Operated camera, lighting and grip equipment to use during production process.
Waitress
The Hawaiian Loft
07.2019 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
Old Navy
06.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Film
Long Beach City College
Long Beach, CA06-2022
Skills
- Planning and coordination
- Creative problem solving
- Interpersonal communication
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Multitasking and organization
- Meeting deadlines
Timeline
Trainer
Disneyland Resort
11.2024 - Current
Facilitator
Disneyland Resort
06.2024 - Current
Front of House Employee
Disneyland Resort
12.2022 - Current
Production Assistant
House of Moves
09.2021 - 09.2024
Waitress
The Hawaiian Loft
07.2019 - 09.2023
Sales Associate
Old Navy
06.2017 - 12.2019
Associate of Arts - Film
Long Beach City College
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