Moira Callahan
Bloomington,IN
Summary
Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Senior National Admissions Advisor
Colorado Technical University - Online Campus
Remote
10.2018 - Current
- Held interviews and campus tours to prospective students in a call center team environment
- Advised students individually on academic programs for individual interests.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Maintained positive relationships with students, faculty, alumni and administration.
- Identified and addressed concerns of incoming students and parents.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Used data to monitor students' progress and recommend solutions for improvement.
- Increased interdepartmental relationships within university to improve student success.
- Reviewed admissions applications and evaluated student credentials.
- Compiled academic reports and drafted official letters.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Used Microsoft Word and other software tools to create documents and other communications.
Server
Paisano's Italian Steakhouse & Seafood
Richmond, IL
10.2012 - 10.2018
- Excellent service and dining experience fostered numerous positive reviews on Yelp.
- Frequently requested server by regular diners.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Skillfully promoted items on beverage lists and restaurant specials.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Highly effective at handling large groups and parties while maintaining excellent service with other tables.
- Effectively listened to, understood, and clarified guest concerns and issues.
- Continually monitored dining rooms for seating availability, service, safety, and well-being of guests.
Education
Bachelor of Science - Psychology
Colorado Technical University
Online CampusAssociate of Science - General Studies
Rock Valley College
Rockford, ILCertification in Massage Therapy - Massage Therapy
Cortiva Institute of Massage Therapy
Crystal Lake, IL2016
Skills
- Progress reporting
- Committed team player
- High energy
- Organized and efficient
- Flexible schedule capability
- Courteous, professional demeanor
- Problem resolution
- Team collaboration and leadership
- Customer service
- MS Office
- Regulatory Compliance
- Communications
- Building rapport
Timeline
Senior National Admissions Advisor
Colorado Technical University - Online Campus
10.2018 - Current
Server
Paisano's Italian Steakhouse & Seafood
10.2012 - 10.2018
Bachelor of Science - Psychology
Colorado Technical University
Associate of Science - General Studies
Rock Valley College
Certification in Massage Therapy - Massage Therapy
Cortiva Institute of Massage Therapy
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