Moira Dubreuil
Lowell,MA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Buff City Soap
Salem, NH
06.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of sales transactions using point-of-sale systems.
ADS Team Manager
Amazon
Medford, Massachusetts
05.2020 - 03.2023
- Managed a team of 25+ direct reports, ensuring project support across multiple initiatives.
- Coordinated training and onboarding processes for new workstreams alongside customer partnerships.
- Evaluated operational strategies, aligning team goals with organizational KPIs for optimal performance.
- Engaged with global operations teams to mitigate risks and streamline scalable processes.
- Directed hiring processes and daily task assignments, monitoring performance against SOPs.
- Developed SOPs for best practices in knowledge sharing and resource allocation.
- Tracked productivity metrics through comprehensive supervision and feedback mechanisms.
- Served as head of Diversity, Equity, and Inclusion efforts at Boston site, fostering inclusivity.
Sales Manager
Verizon Communications
Lowell, Massachusetts
04.2013 - 12.2019
- Developed, managed, and coached a team of 25 consultants in inside sales to exceed set sales quotas
- Provided effective and constructive feedback on performance while aggressively managing under performers
- Created an engaging culture where consultants drive revenue in an ethical fashion while maintaining customer satisfaction
- Top performer in revenue year over year by utilizing data gathering skills and delivering value based solutions
- Created workshops and training materials on selling to different demographics of customers that helped increase close rate results by 20%
- Top performer in newly implemented corporate initiative designed to improve customer satisfaction
- Personalized coaching styles and recognizing employee development to encourage a positive environment
- Responsible for interviewing new applicants for Sales Consultant positions, resulting in 25 hired
- Reduced post billing adjustments on customers’ accounts by 40% resulting in Directors Cut 2018 award
Education
Bachelor of Science - Psychology
University of Massachusetts
Lowell, MA01.2006
Skills
- Project management
- Performance evaluation
- Data analysis
- Mentoring staff
- Diversity initiatives
- Sales forecasting
- Team building
- Employee training
- Regulatory compliance
Timeline
Assistant Manager
Buff City Soap
06.2023 - Current
ADS Team Manager
Amazon
05.2020 - 03.2023
Sales Manager
Verizon Communications
04.2013 - 12.2019
Bachelor of Science - Psychology
University of Massachusetts
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