Moira Ford
N Riverside,IL
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbcuks
08.2023 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Implemented effective inventory management practices, resulting in reduced waste and increased product availability.
- Conducted performance monitoring to identify areas for team improvement and enhance service delivery.
- Facilitated training sessions for staff on coffee preparation techniques and customer engagement strategies.
- Resolved staffing conflicts and addressed employee concerns to maintain a positive work atmosphere.
- Monitored product quality to ensure consistency and adherence to Starbucks' standards.
- Maintained cleanliness and organization of the store, ensuring an inviting environment for customers.
- Supported inventory audits to ensure accuracy and proper stock levels for efficient operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Barista
Starbucks
01.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Assistant Behavioral Therapist
Partners in Excellence
08.2021 - 12.2021
- Supported families by providing resources and guidance to reinforce therapeutic techniques at home.
- Documented client behavior and interventions meticulously to maintain accurate records for analysis.
- Analyzed client assessments to identify strengths and areas for growth, informing treatment adjustments.
Head Camp Counselor
North Riverside Recreation
05.2019 - 09.2021
- Increased camp safety by diligently enforcing rules, guidelines, and emergency procedures during all camp-related activities.
- Collaborated with fellow counselors to design interactive workshops focused on teamwork, leadership, and conflict resolution for campers.
- Enhanced camper experience by developing and implementing engaging activities and programs tailored to various age groups.
- Assisted in the recruitment and selection of new staff members by participating in interviews and sharing valuable insights into the role requirements.
- Developed strong rapport with both campers and their families by maintaining open lines of communication throughout the summer season.
- Fostered emotional growth among campers through mentoring sessions that encouraged self-reflection, personal goal-setting, and resilience-building strategies.
One-On-One Aide
North Riverside Recreation
05.2016 - 09.2021
- Helped students build strong organizational skills that improved their overall academic success and daily functioning at school.
- Assisted students with special needs in developing effective communication skills, fostering a sense of independence.
- Provided ongoing feedback to parents and teachers regarding student progress, ensuring consistent communication among all parties involved.
- Collaborated with teachers to develop strategies for improving student performance in both academic and social settings.
- Promoted inclusion by adapting instructional materials for diverse learners, enabling equitable access to educational content.
Camp Counselor
North Riverside Recreation
05.2016 - 09.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
High School Diploma -
Riverside Brookfield Highschool
Riverside, ILNo Degree - Political Science And Government
Arizona State University
Tempe, AZ05-2028
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Staff motivation
- Staff development
- Conflict resolution techniques
- Inventory control and record keeping
- Document management
- Attendance oversight
- Positive attitude
- Team supervision
- Problem-solving
- Team leadership
Certification
- Cpr/ First Aid Certified
Timeline
Shift Supervisor
Starbcuks
08.2023 - Current
Assistant Behavioral Therapist
Partners in Excellence
08.2021 - 12.2021
Barista
Starbucks
01.2021 - 08.2023
Head Camp Counselor
North Riverside Recreation
05.2019 - 09.2021
One-On-One Aide
North Riverside Recreation
05.2016 - 09.2021
Camp Counselor
North Riverside Recreation
05.2016 - 09.2021
High School Diploma -
Riverside Brookfield Highschool
No Degree - Political Science And Government
Arizona State University