Moira Lamay
South Burlington,VT
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor, with several years of experience in varies human service supports and military culture.
Overview
12
12
years of professional experience
Work History
Senior Team Lead-Quality Services, and Training
Howard Center Human Services
09.2022 - Current
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet organization expectations.
- Championed innovative ideas within the organization which led to improved operational efficiency or enhanced support services.
- Promoted a positive work atmosphere conducive to achieving results collaboratively.
- Oversaw the implementation of new processes within the team successfully navigating change management challenges.
- Identified skill gaps within the agency and developed comprehensive training plans to address these deficiencies effectively.
- Educated staff on agency mission and compliance to help employees achieve success.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to agency supports.
Operations Manager
Howard Center-Safety Connection
08.2020 - 09.2022
- Supervised operations staff and kept employees compliant with agency policies and procedures.
- Managed inventory operations to achieve timely and accurate delivery of support services.
- Established positive and effective communication among staff, community partners, and agency leadership, reducing miscommunications, and increasing support services.
- Partnered with community partners and individuals to effectively manage nighttime support system.
- Led hiring, onboarding and training of new hires to fulfill agency requirements.
- Interacted well with individuals to build connections and nurture relationships to help support individual needs.
Program Manager
Howard Center-Developmental Services
12.2011 - 08.2020
- Managed and supervised administrative and daily individual supports, operations, while complying with policies and regulations.
- Established strong relationships with management, community partners, to ensure support for program development.
- Developed strategic plans, setting clear objectives and achievable milestones for individuals and their supports.
- Conducted comprehensive program evaluations, identifying areas of support and recommending actionable and achievable solutions.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Maintained positive interpersonal relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry individuals or teams.
Education
Bachelor of Arts - Criminal Psychology
Norwich University
Northfield, VTJohonson State College
Skills
- Supervisory Experience
- Individual Support Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Work Planning and Prioritization
- Quality Improvement
- Staff Training
- Complex Problem-Solving
Member of the Governor's Challenge and Senior Leadership Team for Prevention of Suicide
I am the family representative for the Vermont Governor's Challenge to Prevent Suicide Among Service Members, Veterans, and their Families. This team works in partnership with the Department of Veterans Affairs and with SAMHSA to identify innovative ways to deliver support to Service Members, Veterans, and Family Members whenever and wherever they need it. It is done by using a public health approach, combining community-based prevention strategies and evidenced-based clinical interventions.
Howard Center's Senior Leadership for the prevention of suicide works on process and implementation for Suicide Safe Pathways of care guidance for our agency. This work includes working with community partners, families, and teams that we provide support services to.
Timeline
Senior Team Lead-Quality Services, and Training
Howard Center Human Services
09.2022 - Current
Operations Manager
Howard Center-Safety Connection
08.2020 - 09.2022
Program Manager
Howard Center-Developmental Services
12.2011 - 08.2020
Bachelor of Arts - Criminal Psychology
Norwich University
Johonson State College
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