Moira Lane

Work History

Long Beach Unified School District

04.2017 - Current

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Expedited document processing with accurate data entry and timely filing with attendance, and student enrollment.
Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

HR Block

01.2013 - Current

Provided excellent customer care by scheduling appointments for Tax Preparation, assisting with handling concerns related to Tax Preparation.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.

Macy's

07.2015 - 02.2020

Provided exceptional customer service through prompt assistance, knowledgeable advice, and friendly demeanor.
Educated customers on proper fragrance application techniques to ensure optimal scent longevity and enjoyment.
Managed efficient cash register operations.
Established rapport with clientele by actively listening to their preferences and needs.

Long Beach Unified School District Nutrition Services

05.2014 - 04.2017

Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
Contributed to a clean and safe food service environment by following strict sanitation guidelines.
Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.

Gold X Financial

06.2001 - 11.2003

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Submitted loan applications to underwriter for verification and recommendation.
Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

AT&T Broadband Call Center

04.1985 - 06.2001

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Cross-trained and provided backup support for organizational leadership.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Coached employees through day-to-day work and complex problems.