Moira Lane
Long Beach,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and office administration at Long Beach Unified School District. Proven ability to enhance operational efficiency through effective time management and accurate data entry. Recognized for maintaining confidentiality and fostering positive relationships, ensuring high standards of service and support.
Overview
40
40
years of professional experience
Work History
Intermediate Office Assistant
Long Beach Unified School District
2017.04 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing with attendance, and student enrollment.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
HR Block
2013.01 - Current
- Provided excellent customer care by scheduling appointments for Tax Preparation, assisting with handling concerns related to Tax Preparation.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Fragrance Sales Associate
Macy's
2015.07 - 2020.02
- Provided exceptional customer service through prompt assistance, knowledgeable advice, and friendly demeanor.
- Educated customers on proper fragrance application techniques to ensure optimal scent longevity and enjoyment.
- Managed efficient cash register operations.
- Established rapport with clientele by actively listening to their preferences and needs.
Nutrition Service Worker
Long Beach Unified School District Nutrition Services
2014.05 - 2017.04
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
Branch Manager
Gold X Financial
2001.06 - 2003.11
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Submitted loan applications to underwriter for verification and recommendation.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
CSR, Office Manager, Customer Service Supervisor
AT&T Broadband Call Center
1985.04 - 2001.06
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and provided backup support for organizational leadership.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached employees through day-to-day work and complex problems.
Education
No Degree - Business Administration
General Education
1979-06
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Office administration
- Clerical support
Timeline
Intermediate Office Assistant - Long Beach Unified School District
2017.04 - Current
Fragrance Sales Associate - Macy's
2015.07 - 2020.02
Nutrition Service Worker - Long Beach Unified School District Nutrition Services
2014.05 - 2017.04
Customer Service Representative - HR Block
2013.01 - Current
Branch Manager - Gold X Financial
2001.06 - 2003.11
CSR, Office Manager, Customer Service Supervisor - AT&T Broadband Call Center
1985.04 - 2001.06
Ashford University - No Degree, Business Administration
David Starr Jordan High - , General Education