Moira Murphy

Contributed to software revamps and testing, documenting results to share with the team and provide feedback. This included:

* Participating in all phases of software testing, from unit to integration and system testing.
* Creating comprehensive test cases and scenarios to ensure thorough coverage.
* Identifying and documenting software defects, including steps to reproduce.
* Collaborating with developers to resolve issues and ensure quality.
* Providing regular feedback to the development team on the software's usability and performance.
* Keeping detailed records of testing activities, results, and recommendations.
* Staying up-to-date with the latest testing methodologies and tools.

• Conducted regular account performance reviews, identifying upselling and service expansion opportunities.
• Streamlined communication between clients and internal teams for smoother project execution.
• Proactively addressed client concerns and provided tailored solutions to enhance satisfaction.
• Actively scrutinized product offerings, user manuals, and training materials, meticulously ensuring complete alignment with established client success methodologies, industry best practices, and evolving customer needs. This comprehensive review process encompassed the creation of informative and engaging help articles, concise and effective instructional videos, and user-friendly online documentation. Furthermore, it involved implementing strategies to guarantee that clients not only knew where to easily locate these resources but also actively utilized them to maximize their understanding of the product and achieve optimal outcomes, fostering lasting client satisfaction and loyalty.
• Tailored customer relationships by determining expected needs and finding correct solutions.
• Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.