Moira Washington

• Minor: Network Administration
• Learned to coordinate and direct the implementation and support of the information technology systems that drive modern enterprise. Extensively trained in monitoring, maintaining, and troubleshooting network systems and when necessary, making improvements. This program focuses on a skill level and validates the ability to design and build technology solutions in the cloud and on-premises, which may include integrating multiple technology products and versions. Certifications include A+ (Passed Dec 2023), Network+ (Passed Aug 2024), Security+ (passed Oct 2024), Cyber Security Analyst (CompTIA CYSA+, scheduled Nov 2024), Linux Administration (scheduled Dec 2024), CCNA (exam scheduled Mar 2025) (heavy Cisco programming via Packet Tracer), Penetration Testing, Certified Ethical Hacker (EC Council), and Microsoft Azure AZ-900.

Class A DOT training

Credits Earned: 9 Semester Hours

Ground communications organizational repairers are trained to perform organizational level maintenance on ground common radio equipment, ground common telephone equipment, switchboards, peripheral devices, and related equipment used by ground and aviation forces.

• Utilized remote desktop tools proficiently to provide off-site troubleshooting assistance, resulting in resolving 600 tickets within a span of 6 months.
• Ensured seamless connectivity between devices by administering various networking components including switches, routers, firewalls, and wireless access points.
• Enhanced information security by adhering to CUI regulations.
• Reduced downtime through proactive system maintenance and regular patch management and firmware/driver updates.
• Managed inventory of IT assets effectively to include proper disposal of protected data and information.
• Oversaw end-user accounts and permissions, ensuring correct provisioning of access rights following security best practices.
• Streamlined IT processes by implementing efficient troubleshooting techniques for common problems.
• Successfully onboarded new employees by setting up workstations, peripherals, and profiles, while providing comprehensive training and support on company software applications.
• Authored detailed documentation on service call resolutions, offering valuable insights on personnel performance and effective remediation techniques.
• Collaborated with administrators to diagnosed and resolved hardware, software, and network issues to ensure seamless integration of desktop systems into the company's infrastructure.
• Demonstrating expertise in Azure Administration, Active Directory Administration, Printer Support, Data Center Administration, SCCM, Cisco Switch Deployment, and Aruba WAP Deployment. VPN implementation and troubleshooting.

• Responded quickly to incidents and assessed active situations for security concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards. CPR/First Aid/AED Trained.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
• Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
• Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
• Assisted in development of emergency evacuation plans, improving readiness and safety.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.

• Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
• Loaded and unloaded freight, taking special care of fragile items and securing every load for optimal protection and balance
• As driver mentor, integral in maintaining engagement and morale of new drivers and ensuring are confidence and ready to operational readiness independently.
• Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
• Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
• Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
• Upheld high standards of cleanliness inside the cab as well as exterior vehicle appearance through regular washing and detailing.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Promoted environmental stewardship by properly disposing of waste generated during the transportation process according to regulatory guidelines.
• Upheld strict compliance with DOT standards for hazardous materials transportation.
• Assisted in emergency response situations involving hazardous material spills or accidents, ensuring public safety as a top priority.

• Monitoring firewalls (Fortinet), VPN's implementation, triaging, and troubleshooting end-user issues
• Scheduling time to meet with employees, service providers, and other stakeholders to service IT-related assets.
• Served as a liaison between clients and technical teams, ensuring timely resolution of complex issues.
• Collaborated with team members to provide comprehensive solutions to client inquiries.
• Gathered valuable customer feedback through surveys and direct communication, informing strategy adjustments for improved results.
• Assisted in streamlining support processes for increased efficiency and productivity.

• Resolved customer complaints, guided them, and provided relevant information
• Processed point-of-sale transactions, including checks, cash, credit purchases, and/or refunds.
• Improved management skills by participating in rigorous training programs and workshops.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
• Assisted with onboarding of new employees by providing training and development resources.

• Acted as a first point of contact for managing telecommunications, data networking, and other technology services from installation to maintenance
• Diagnosed and resolved a range of software, hardware, and connectivity issues.
• Engaged in user support interactions via telephone, chat and email platforms.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Utilized remote desktop tools in resolving technical issues expediting resolutions leading to increased client satisfaction.
• Reduced call wait times by implementing effective call routing strategies and prioritizing urgent requests.
• Managed high levels of call flow and responded to technical support needs.

• Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
• Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
• Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
• Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
• Assembled, tested and maintained components and systems for high-performing electronics.
• Calibrated electrical components and systems to optimize performance.
• Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
• Increased workplace safety through proactive identification of potential hazards associated with electronic equipment operations.