Moise Champagne
Port Saint Lucie,Florida
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture - with a multicultural receptivity, fluent in three languages, and customer-focused with diverse industry experiences including non-profit, retail, and radio program hosting. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Teacher Aide
Mariposa Elemetary School & Allapattha K-8
1 2016 - 6 2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Increased parental involvement in students' education by organizing regular communication and events.
Pharmacy Technician – Designated Hitter
Walgreens Inc.
05.2016 - 12.2020
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Valet Parking Attendant
Global Parking Operations
12.2012 - 12.2015
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
- Expedited vehicle retrieval process by utilizing an effective key management system for quick access to keys when needed.
Sales Consultant
Advantage Ford of Stuart
11.2011 - 04.2012
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
Customer Service Representative
Aegis Communications Group
08.2011 - 11.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Radio Speaker and Show host (Christian Broadcast – Radio Lumiere)
Radio Lumiere
07.1994 - 07.2011
- Contributed to the growth of personal brand as a speaker by consistently exceeding client expectations and maintaining a high level of professionalism throughout all engagements.
- Continuously refined speaking skills through ongoing professional development opportunities such as workshops or coaching sessions.
- Captivated attention with dynamic speaking styles and skillful use of visual aids.
- Delivered high-quality presentations for diverse audiences, driving increased brand awareness and interest.
Manager of Program Communications
Compassion International
02.2008 - 06.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Chief Operations Officer
Star of Hope Haiti
10.2005 - 02.2008
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
- Made decisions with broad and positive impact on security management operations.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Supported business growth through strategic planning and process development.
Public Relations Officer
Parole & Action
10.2000 - 06.2005
- Developed campaigns to increase public awareness of company and engage customers.
- Provided internal communication support, facilitating information flow among employees and departments.
- Organized successful press events, ensuring maximum exposure for product launches and announcements.
- Produced and distributed internal and external communications.
Translator
US Embassy
04.2000 - 10.2000
- Translated documents from French to English.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Improved team productivity with implementation of collaborative translation tools.
Education
No Degree - Psychology
05.2001 -
Master of Arts - Psychology
05.2001 -
Public Relations - undefined
Skills
Student Engagement
Additionalinformation - Seminarsattended
- Public Relations & Culture - Hendrik Kraemer Instituut (Holland, 1997)
- Communication Leadership and Supervision - Centre de Formation Courte et de Créativité (April 2004)
- Theories & Techniques of Journalism - Faculté des Sciences Humaines (1999)
- Project Conception and Follow up- Efficient Communication - Parole & Actions (2004 - 2005)
- Finance For Non-Financial Managers - SOFIHDES (March, 2007)
- Leadership and coaching - Salvador, Bolivia, Guatemala (2008 - 2009)
Languages
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Pharmacy Technician – Designated Hitter - Walgreens Inc.
05.2016 - 12.2020
Valet Parking Attendant - Global Parking Operations
12.2012 - 12.2015
Sales Consultant - Advantage Ford of Stuart
11.2011 - 04.2012
Customer Service Representative - Aegis Communications Group
08.2011 - 11.2011
Manager of Program Communications - Compassion International
02.2008 - 06.2011
Chief Operations Officer - Star of Hope Haiti
10.2005 - 02.2008
University of State of Haiti - No Degree, Psychology
05.2001 -
IRSC - Master of Arts, Psychology
05.2001 -
Public Relations Officer - Parole & Action
10.2000 - 06.2005
Translator - US Embassy
04.2000 - 10.2000
Radio Speaker and Show host (Christian Broadcast – Radio Lumiere) - Radio Lumiere
07.1994 - 07.2011
Teacher Aide - Mariposa Elemetary School & Allapattha K-8
1 2016 - 6 2020
AFPEC - Public Relations,
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