Moises Aron

School clerk

River Rouge School District

Customer Service, Data entry, document management, worked a lot with Microsoft office

Liason Rework specialist

Adient Saltillo Techno Trim

Sorted, Hand Sewed Trim covers, Finessed seats reworking them to ship out to customer, Machine Sewed Trim covers, Held meetings with suppliers to improve function, I root caused issues occurring in assembly production daily, I created Inspection instructions for Incoming Quality

Quality continuous improvement

Bridgewater Interiors

Sorted incoming product to make sure it met spec, Held meetings with suppliers to improve function, I root caused issues occurring in assembly production daily

Supplier Quality Engineer Technician

Bridgewater Interiors

I root caused issues that occurred on our production assembly lines daily, I verified that machinery torques and angles met spec daily, I re-calibrated Atlas Cop-co guns, I supervised operators on assembly lines, I verified and disposed scrap daily, I created Quality Alerts and Visual aids, I created OAS's, I verified Poke Yokes, Red Rabbits, Containment verification's, LPA Audits, and Dock Audits, I submitted daily quality Technician pass down on overall performance, I created SMRR's, I submitted 4D's and 8D's, I submitted Return material authorization's, I created Supplier Charge Backs, I'm Highly Proficient in Q-FIT modules, I'm proficient with lab tools such as force gauges, micrometers, pin gauges, sound meters, and dynamometers, I created Inspection instructions for Incoming Quality, I submitted daily Supplier Quality pass downs on overall supplier defect performance

Quality Liaison Engineer

Adient

Georgetown, KY

07.2019 - Current

My main goal is to help a manufacturing Industry improve daily with my skills and ethics
I'm bilingual, proficient in Microsoft office, quick learner, proficient in root causing issues
I own a couple Adient certifications.
Collaborated with stakeholders to identify areas of improvement for quality assurance initiatives.
Updated containment system with order specifics and customer details, preferences and billing information.
Identified opportunities for continuous improvement within the Quality Assurance Department.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Updated databases with new and modified customer data.
Provided top quality control and eliminated downtime to maximize revenue.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Used specialized tools to take precise measurements of various aspects of samples.
Recommended improvement measures to production process to meet quality control standards.
Prepared monthly reports summarizing the status of key quality metrics.
Examined products and materials for defects or deviations to remove or discard non-conforming items.
Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
Analyzed data from various sources, such as inspection reports and customer feedback, to identify trends related to product quality.
Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Inspected and repaired products to meet project expectations.
Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Monitored production processes to ensure adherence to defined protocols and standards of excellence.
Wrote detailed reports outlining performance, quality and defect rates.
Consulted with engineers to resolve quality, production, and efficiency problems.
Analyzed plans, specifications and blueprints to understand product requirements.
Reviewed engineering drawings and specifications for conformance with applicable standards and guidelines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Investigated customer complaints concerning product defects or malfunctions.
Led on- and off-site customer support teams across multiple time zones.
Collaborated with other departments regarding product design changes that could impact product performance or reliability.
Reviewed supplier documentation for accuracy and compliance with established standards and criteria.
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Coordinated training activities on quality system elements for personnel involved in manufacturing operations.
Provided technical guidance on product development projects, ensuring that requirements were met or exceeded.
Maintained records pertaining to nonconforming materials, corrective actions taken.
Recognized by management for providing exceptional customer service.
Understood and followed oral and written directions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Worked with cross-functional teams to achieve goals.
Collaborated with others to discuss new opportunities.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
I root caused occurring issues on trim covers shipped to customer (Camry, Avalon, & Lexus), I communicated ongoing issues we had with customers, I suggested design changes to make product more efficient, I coordinated a team of sewers/sorters, I identified everyday issues, I reworked trim covers, I attended meetings to review ongoing customer issues, I created power points, reports, & graphs daily, I verified sewing issues daily to distinguish customer issues with supplier issues, I audited customer lines daily to verify standards are meeting spec, I verified company's standards were in tolerance before shipping to customer, I created inspection instructions for Adient Ediasa IV team, I verified & distinguished Leather issues

Summary

Overview

Work History

School clerk

Liason Rework specialist

Quality continuous improvement

Supplier Quality Engineer Technician

Quality Liaison Engineer

Education

Graduated High school -

Skills

Websites

Certification

References

References

Timeline

Quality Liaison Engineer

School clerk

Liason Rework specialist

Quality continuous improvement

Supplier Quality Engineer Technician

Graduated High school -

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