Moises Bojorquez
San Diego,CA
Summary
Dynamic server with extensive experience at North Italia Restaurant, excelling in customer service and order management. Proven ability to enhance guest satisfaction through relationship building and efficient service during high-volume dining. Bilingual communicator skilled in POS systems, contributing to a positive team environment and minimizing order errors.
Overview
5
5
years of professional experience
Work History
Server
North Italia Restaurant
01.2022 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
the Lafayette Hotel
06.2023 - 06.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Assisted in training new food runners, improving team efficiency and service quality.
Barrista
Starbucks, Barista
03.2020 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
Sweetwater High School
9195006-2016
Skills
- Customer service
- Order management
- Point of sale
- Inventory control
- Workplace organization
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Server
the Lafayette Hotel
06.2023 - 06.2024
Server
North Italia Restaurant
01.2022 - 03.2025
Barrista
Starbucks, Barista
03.2020 - 06.2023
High School Diploma -
Sweetwater High School
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