Moises Cardona Jr
Middleburg,FL
Summary
Experienced IT Help Desk Technician with 2 years of hands-on experience in providing technical support and troubleshooting for hardware and software issues. Proven track record of resolving technical problems efficiently and effectively, ensuring minimal downtime for end-users. Seeking to leverage technical skills and Expand my knowledge on the network side of IT. Skilled in troubleshooting for Windows and Mac OS, with a CompTIA Security+ certification. Known for exceptional customer service and effective team collaboration, significantly contributing to IT department success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Vista Defense Technologies
10.2022 - Current
- Provided technical support and assistance to end-users, resolving hardware and software issues in a timely manner.
- Installed, configured, and maintained desktops, laptops, and peripherals for employees, ensuring smooth operation of IT systems.
- Managed user accounts, permissions, and access rights in Active Directory, ensuring data security and compliance with company policies.
- Conducted regular system updates and patches to enhance system performance and security.
- Documented IT procedures and troubleshooting steps for future reference, improving efficiency in problem-solving.
- Collaborated with IT team members to implement IT projects and initiatives, contributing to the overall success of the department.
Education
High School Diploma -
Abraham Lincoln High School
Jersey City, NJ06.2016
Skills
- Proficient in troubleshooting hardware and software issues for Windows and Mac operating systems
- Strong knowledge of networking concepts, protocols, and technologies
- Excellent customer service and communication skills, with a focus on providing high-quality support to end-users
- Application support
Certification
- CompTIA Security+
- Currently Working on CCNA
Timeline
IT Help Desk Technician
Vista Defense Technologies
10.2022 - Current
High School Diploma -
Abraham Lincoln High School
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