Moises Garcia

Field Service Technician

Comcast

08.2006 - 11.2024

Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Operated hand tools and power equipment according to company safety procedures.
Established positive customer relationships by providing punctual, cost-effective solutions.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Followed safety procedures to avoid injuries in field.
Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Discussed and recommended service options with customers and explained costs involved.
Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
Developed and implemented customized service plans to meet customer needs.
Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
Reduced repeat service calls, meticulously performing quality checks after each repair.
Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
Facilitated seamless software upgrades for clients, ensuring compatibility and minimal operational disruption.
Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
Improved team efficiency with introduction of mobile documentation system, allowing for real-time updates on service tasks.
Worked with diverse types of weather and ground conditions.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Liaised with internal departments to optimize productivity and efficiency.
Researched and implemented new technologies and equipment.
Managed maintenance activities, supervised staff, and inspected equipment.
Spread out articles or materials and examined for holes, tears and other defects.

Summary

Overview

Work History

Field Service Technician

Education

Diploma - General Studies

Skills

Languages

Timeline

Field Service Technician

Diploma - General Studies

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