Moises Hernandez SR
Ansonia,CT
Summary
Professionally interacted with customers to promote 100% customer service satisfaction. Take pride in assuring it is a safe work environment. Determined to provide shrinkage in theft.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Oreilly Auto Pats
10.2021 - 06.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Manager
Advance Auto Parts
11.2017 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Automotive Technician - Automotive Mechanics
Porter And Chester Institute - Stratford
Stratford, CT08.2012
Skills
- Inventory Control
- Time Management
- Project Management
- Ensuring building was maintained
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Oreilly Auto Pats
10.2021 - 06.2022
Manager
Advance Auto Parts
11.2017 - 09.2021
Automotive Technician - Automotive Mechanics
Porter And Chester Institute - Stratford
Similar Profiles
Nathaniel RuddickNathaniel Ruddick
Delivery Driver at Oreilly Auto PatsDelivery Driver at Oreilly Auto Pats
Damian Polendo BarriosDamian Polendo Barrios
Automotive Technician Apprentice at Oreilly Auto PatsAutomotive Technician Apprentice at Oreilly Auto Pats
Earl R. LiseeEarl R. Lisee
Retail Sales Specialist at Oreilly Auto PatsRetail Sales Specialist at Oreilly Auto Pats
Leticia LaraLeticia Lara
Commercial Manager at Oreilly Auto PatsCommercial Manager at Oreilly Auto Pats
Ashley ChestnutAshley Chestnut
Girls Head Coach at Wakeman Boys & Girls ClubhouseGirls Head Coach at Wakeman Boys & Girls Clubhouse