Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Moises Jauregui

Lancaster,CA

Summary

Dedicated professional with extensive experience in customer relations management, delivering advanced technical support for MCI coaches. Skilled in team collaboration and root cause analysis, adept at resolving complex service issues to improve product performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Soultions Specialist

Motor Coach Industries Inc.
Lancaster, California
09.2023 - Current
  • Provide advanced technical expertise and support for MCI coaches, specializing in electrical, mechanical, and high-voltage systems.
  • Perform root cause analysis on complex service issues, develop corrective action plans, and communicate solutions effectively to customers and service technicians.
  • Act as a primary point of contact between the customer, the service team, and engineering to escalate recurring problems and recommend product improvements.
  • Deliver on-site and remote technical support for operators, technicians, and service teams to improve product knowledge and reduce downtime.
  • Support warranty and quality assurance processes by documenting service cases, analyzing failure trends, and ensuring compliance with MCI standards.
  • Build and maintain strong customer relationships, ensuring technical issues are resolved promptly, while enhancing customer satisfaction and retention.

Field Service Technician

Top Tempo Technical
Lancaster, CA
12.2021 - 09.2023
  • Provided service and customer support to troubleshoot, diagnose, and repair MCI electric coaches.
  • Interpreted electrical schematics and utilized software for diagnosing electrical components.
  • Analyzed coach logs to identify issues within Siemens, Vansco, and Xalt systems.
  • Ensured adherence to compliance and safety standards while using personal protective equipment.
  • Collaborated with engineers and team members to resolve diagnostic challenges effectively.
  • Conducted daily customer meetings, created reported incidents, and documented completion details.
  • Managed warranty parts and installation, along with ITS's and road calls.

Customer Service Technician

BYD COACH & BUS
Lancaster, CA
02.2020 - 12.2021
  • Ensured timely and professional resolution of customer warranty repair needs.
  • Traveled 90 percent of time to customer facilities for diagnostics and repairs.
  • Maintained high safety standards while working with high-voltage electric drive trains.
  • Completed on-site repairs and services to minimize bus downtime.
  • Executed mechanical, electrical, hydraulic, HVAC, and air brake tasks daily.
  • Handled engineering changes and updates in accordance with company standards.
  • Documented all services accurately for warranty compliance via email and reports.

Final Assembly Technician

BYD COACH & BUS
Lancaster, CA
12.2018 - 02.2020
  • Executed accessory installations on buses by adhering to 2D blueprints and process cards.
  • Ensured precise measurements and locations for final installations to maintain quality standards.
  • Utilized required PPE consistently to uphold safety regulations during assembly tasks.

Senior Technician

Firestone Complete Auto Care
San Fernando, CA
06.2017 - 12.2018
  • Enhanced shop efficiency by delivering critical technical expertise as a senior A technician.
  • Provided training and guidance to Level B, C, maintenance technicians during inspections and repairs.
  • Maintained adherence to MAP standard guidelines for repair documentation and processes.
  • Executed diverse bumper-to-bumper tasks, from simple installations to complex engine repairs.

Advanced Automotive Technician

SEARS AUTO CENTER
Palmdale, CA
09.2008 - 05.2017
  • Conducted comprehensive automotive inspections, diagnostics, and repairs across all vehicles makes and models.
  • Performed repairs on engines, transmissions, differentials, brakes, clutches, starters, axles, steering gears, fuel systems, cooling systems, alignments, timing belts, and other mechanical and electrical systems.
  • Documented completed work and maintained accurate records of services performed.
  • Communicated effectively with customers and service advisers regarding vehicle issues and proposed repairs.

Education

DIPLOMA -

Littlerock High School
Littlerock, CA
01.2004

Skills

  • Advanced communication
  • Customer relations management
  • Technical documentation
  • Team collaboration
  • Electrical systems
  • Mechanical systems
  • Air and hydraulics systems
  • High-voltage systems
  • Maintenance and repair
  • System installations
  • Multitasking
  • Attention to detail

Certification

  • EPA Certification 609
  • EPA 608 Universal
  • ASE A4-Suspension and Steering
  • ASE A5-Automobile Brakes
  • ASE A7-Heating and Air Conditioning

Additional Information

Great Customer Skills, A Clear Communicator, Strong Mechanical Skills, Strong Technical Aptitude, Problem Solver, Excellent Work Ethic, Great Attention to Detail, Organized, Proactive

Timeline

Technical Soultions Specialist

Motor Coach Industries Inc.
09.2023 - Current

Field Service Technician

Top Tempo Technical
12.2021 - 09.2023

Customer Service Technician

BYD COACH & BUS
02.2020 - 12.2021

Final Assembly Technician

BYD COACH & BUS
12.2018 - 02.2020

Senior Technician

Firestone Complete Auto Care
06.2017 - 12.2018

Advanced Automotive Technician

SEARS AUTO CENTER
09.2008 - 05.2017

DIPLOMA -

Littlerock High School

Similar Profiles

CREATE PROFILE