Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Moises Liza

Compton,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to continue building career in the aviation field.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Agent: VIP, Ramp, Wheelchair Services

Envoy Air Inc.
12.2019 - Current
  • Currently working with high profile customers and assisting them with luggage and seemingly check in process.
  • Established daily manpower for a better operation in VIP department.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise in three different departments. Including: Ramp, Wheelchair Services and VIP Greeter/Driver.
  • Manage man power in all three departments for a smooth operation.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • In charge of luggage distribution in Ramp to ensure provided space was utilized correctly.
  • Transferred luggage as LT agent by picking up and dropping off bags fast but safe as possible.
  • Assisted passengers who required assistance to and from aircraft in a 100% safe manner.
  • Distributed equal assistance task to all team members to ensure operation ran smoothly in three different Terminals.

Lead Ramp Service Agent

Dnata Airport Services
09.2019 - 04.2021
  • Trained to guide aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew regarding the total of luggage on board, missing or in transfer.
  • Tracked more than 3 flight schedules to promote on-time landings and avoid loading delays.
  • In charge of multiple flights at once with different airlines to ensure the team was prepared and ready to offload and load bags in a timely matter.

Lead Ramp Service Agent

WFS Worldwide Flight Services
09.2017 - 12.2018
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded luggage onto and off of tugs for fast arrival to aircraft from baggage room.
  • Operated equipment while observing standard safety procedures.
  • Managed over 10 team members daily schedule for a smooth operation. Including breaks and lunches.

Lead Ramp Service Agent

Swissport
07.2007 - 09.2018
  • Supervised a team of ramp agents for 11 years by monitoring and directing ground crew services with: Loading, offloading, securing and staging of aircraft cargo and baggage
  • Performed highly motivated standards for a better work performance and leadership to build and continue growing in the company.
  • Organized flights based upon arrival and departure times to maintain a smooth operation.
  • Successfully operated the scanning system in Tom Bradley for the international airline baggage service.

Education

High School Diploma -

Carson High School
Carson, CA

Skills

  • Customer Needs Determination
  • Baggage Handling
  • Passenger Care
  • Customer Interaction
  • Customer Service
  • Time Management
  • Customer Experience
  • Problem-Solving Skills
  • Initiative
  • Bi-lingual
  • Management Organization
  • Self Motivated
  • Leadership

Certification

  • GSC Certified
  • EGOM Certified
  • Ramp Driving Training Certified

Languages

Spanish
Professional Working

Timeline

Lead Agent: VIP, Ramp, Wheelchair Services

Envoy Air Inc.
12.2019 - Current

Lead Ramp Service Agent

Dnata Airport Services
09.2019 - 04.2021

Lead Ramp Service Agent

WFS Worldwide Flight Services
09.2017 - 12.2018

Lead Ramp Service Agent

Swissport
07.2007 - 09.2018

High School Diploma -

Carson High School

Similar Profiles

CREATE PROFILE
Moises Liza