Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moises Macias

Westminster,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist with excellent experience in industry. Maintained professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Morada Inn
Garden Grove, CA
05.2021 - Current
  • Face-to-Face service to customers requesting assistance
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Safe and night drop duties
  • Night Auditing
  • Identify and correct customer account and check in status
  • Assessing customer needs and concerns and also gaining agreement
  • Acts as liaison between customers and 3rd party services
  • File maintenance, changing address, changing names, changing vehicle registration.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

High school diploma -

Marina High School
Huntington Beach
09.2018 - 06/2022

Skills

Data Entryundefined

Timeline

Front Desk Receptionist

Morada Inn
05.2021 - Current

High school diploma -

Marina High School
09.2018 - 06/2022
Moises Macias