Summary
Overview
Work History
Education
Skills
Languages
Languages
Work Availability
Work Preference
Timeline
AdministrativeAssistant

MOISES OLVERA

Apopka,FL

Summary

A motivated customer-focused employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail.

Overview

2
2
years of professional experience

Work History

BILINGUAL CSR

Conduent
Ocoee, USA
07.2023 - 09.2024
  • Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively
  • Utilized problem-solving skills to resolve customer concerns in a timely manner
  • Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor

PASSENGER SERVICE ASSISTANT

Triangle Services
Orlando, USA
11.2022 - 03.2023
  • Operated computerized system to handle ticketing and check-ins
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience
  • Carried and operated radio or pager to communicate with airport personnel
  • Coordinated with internal resources to process passenger information and dispatch flights on time
  • Uphold uniform and conduct guidelines to maintain professional appearance

ASSISTANT MANAGER

Seven Eleven
Apopka, USA
06.2022 - 11.2022
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Produced thorough, accurate and timely reports of project activities

Education

High School Diploma -

Christian Learning Academy
Apopka, FL
05.2022

Skills

  • Documentation skills
  • Cash management
  • Carrying handling abilities
  • Staff Support
  • Time Management
  • Complex Problem-Solving
  • Team Worker
  • Active Learning
  • Kind Customer Service
  • Microsoft Office Knowledge
  • Complaint Handling
  • Positive and professional

Languages

  • English, Professional
  • Spanish, Professional

Languages

English
Professional
Spanish
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

HybridOn-SiteRemote

Important To Me

Work from home option4-day work weekWork-life balance

Timeline

BILINGUAL CSR

Conduent
07.2023 - 09.2024

PASSENGER SERVICE ASSISTANT

Triangle Services
11.2022 - 03.2023

ASSISTANT MANAGER

Seven Eleven
06.2022 - 11.2022

High School Diploma -

Christian Learning Academy

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MOISES OLVERA