Moises Osuna Garcia
Kent,WA
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Project Manager
M&A Home Services LLC
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Maintained relationships with installers and suppliers.
- Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
- Negotiated favorable terms with vendors, resulting in significant cost savings without compromising quality or service levels.
- Reviewed billing problems, researched issues, and resolved concerns.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Flooring Contractor
Genesis Hardwood Floors LLC
01.2014 - 09.2022
- Trained new hires to perform cross-training exercises with experienced workers
- Communicated with production team members about quality issues
- Completed precise measurements using special tools
- Used [Tool] to inspect quality of products, taking note of functionality, appearance and other specifications
- Operated hand tools and machines to cut material and achieve proper fit around obstructions
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 90-100%
- Worked flexible schedule and extra shifts to meet business needs
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Followed through with client requests to resolve problems
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Monitored customer service operations to assess agent performance and provide feedback
- Developed and maintained quality assurance procedure documentation
- Used Schedule Software to create presentations, flowcharts and graphs to prepare for various meetings
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
- Generated annual budget forecasting information for executive and corporate reports
- Produced business performance reporting packages
- Reviewed and analyzed monthly budget variance and trends
- Followed up with delinquent accounts to obtain funds and reduce aging balances
Project Manager
GM PAINTING & RENOVATION LLC
01.2011 - 12.2013
- Identified plans and resources required to meet project goals, and objectives
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
- Achieved project deadlines by coordinating with contractors to manage performance
- Provided management for internal personnel, contractors and vendors
- Reported regularly to managers on project budget, progress and technical problems
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Prepared project budgets, forecasting and inventory, and material pricing points
- Conducted orientation sessions and organized on-the-job training for new hires
- Demonstrated proficiency in various woodworking machinery such as table saws, joiners, planers, routers, sanders, drills while fabricating cabinets.
- Ensured proper transport of finished cabinets to job sites, maintaining the integrity of completed work.
Lead Flooring Installer
Genesis Floors
08.2005 - 12.2010
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed
- Removed existing flooring to prepare floor surfaces for new flooring
- Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation
- Recorded measurements and devised plans to match installation specifications
- Utilized construction tools and machinery to effectively complete job site projects
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar
- Measured, cut and installed tack-free strips along baseboards or walls
- Trained new hires to perform cross-training exercises with experienced workers
- Conducted orientation sessions and organized on-the-job training for new hires
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Partnered with other trade professionals to address any structural or design issues that arose during installation.
- Streamlined the installation process for increased efficiency and reduced project completion time.
Education
High School Diploma -
Auburn Riverside High School
Auburn, WAAssociate of Arts - Music
Institute Canzion
Seattle, WA06-2012
Skills
- Deadline management
- Flooring project management
- Safe workplace procedures
- Interpersonal Communication
- Active Listening
- Joist / Excel Software
- Maintenance and Repair
- Written Communication
- Training and Development
- Self-Motivated
- Problem-Solving
- Attention to Detail
- MS Office
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Verbal and Written Communication
- Inventory Management
- Dependable and Responsible
- Flexible and Adaptable
- Translation Accuracy
- Oral and Written Communication
Accomplishments
- Improved customer satisfaction ratings by 4.8% of 5.0.
- Completed the Home Remodel Project on time and under $ 150,000 budget.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Project Manager
M&A Home Services LLC
09.2022 - Current
Flooring Contractor
Genesis Hardwood Floors LLC
01.2014 - 09.2022
Project Manager
GM PAINTING & RENOVATION LLC
01.2011 - 12.2013
Lead Flooring Installer
Genesis Floors
08.2005 - 12.2010
High School Diploma -
Auburn Riverside High School
Associate of Arts - Music
Institute Canzion
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