Moises Pujols Sencion
Long Island City
Summary
Recent graduate with a Bachelor's in Psychology and hands-on experience in dynamic, customer-focused environments. I have honed my skills in active listening, conflict resolution, and behavioral observation through various costumer service roles. By applying psychological principles to everyday interactions, I developed a keen insight into human behavior and communication that drives positive outcomes in customer experiences and team collaborations. I am now eager to leverage these skills in opportunities that focus on behavioral analysis, research, or roles centered on understanding and improving human behavior.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
Cava Grill
04.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Generated repeat business through exceptional customer service.
Guest Service Manager
SVK
01.2018 - 01.2021
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Monitored staff training, scheduling and shift changes.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Education
Bachelor of Arts - Psychology
Baruch College
New York, NY01-2025
Skills
- Staff training and development
- Staff supervision
- Staff development
- Team motivation
- Orientation and training
- Time management
- Multitasking and organization
- Team collaboration
- Team leadership
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Team building
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager's Assistant
Cava Grill
04.2023 - Current
Guest Service Manager
SVK
01.2018 - 01.2021
Bachelor of Arts - Psychology
Baruch College