Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
Server
Moises Quevedo

Moises Quevedo

Server
Los Angeles,CA

Summary

Dependable Server; successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable, hardworking individual seeking to provide upmost quality service through team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Acapulco Restaurant
08.2022 - 01.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Mama Por Dios
11.2021 - 08.2022
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Instacart Shopper

Instacart
09.2015 - 10.2021
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with customers on food selections and custom order requests.

Supervisor

Oakes Cafe
01.2013 - 06.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.

Education

Bachelors - Film And Digital Media

University of California - Santa Cruz
Santa Cruz, CA
06.2015

High School Diploma -

Marc And Eva Stern Math And Science School
Los Angeles, CA
06.2011

Skills

  • Warm and Friendly
  • Attentive and Accommodating
  • Teamwork
  • Special Requests and Substitutions
  • Conflict and Complaint Resolution
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • Cool Under Pressure
  • Dining Room Cleaning and Upkeep
  • Age Verification
  • Order Accuracy and Delivery
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Team Player
  • Anticipating Guest Needs
  • Greeting and Seating Guests
  • Heavy Tray Handling

Certification

  • Food Handler Certification
  • RBS Alcohol Server Training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Life consists not in holding good cards but in playing those you hold well.
Josh Billings

Timeline

Server

Acapulco Restaurant
08.2022 - 01.2023

Server

Mama Por Dios
11.2021 - 08.2022

Instacart Shopper

Instacart
09.2015 - 10.2021

Supervisor

Oakes Cafe
01.2013 - 06.2015

Bachelors - Film And Digital Media

University of California - Santa Cruz

High School Diploma -

Marc And Eva Stern Math And Science School

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