Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Moises Ramirez

National City,California

Summary

Highly efficient Associate, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Seasonal Associate

Walmart
12.2021 - 12.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Cashier

7-eleven
03.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Ambassador

San Diego Hall Of Champions
06.2016 - 06.2017
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Built and maintained positive relationships with public by utilizing strategic plans.

Education

High School Diploma -

Bonita Vista Senior High School
Chula Vista, CA
06.2005

Skills

  • Customer Relationship Management
  • Triaging
  • Merchandising Plan Creation
  • Space Planning
  • Store Maintenance
  • Visual Displays
  • Shelf Restocking
  • Customer Service
  • Event Promotion
  • Loyalty Program Promotion
  • New Hire Training
  • Health Code Standards
  • Overstock Strategy
  • Seasonal Promotions
  • Attention to Detail
  • Maintaining Clean Work Areas
  • Promotional Materials
  • In-Store Support
  • Supporting Sales Staff
  • Interior and Exterior Displays
  • Stocking and Replenishing

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Seasonal Associate

Walmart
12.2021 - 12.2022

Cashier

7-eleven
03.2017 - 05.2019

Ambassador

San Diego Hall Of Champions
06.2016 - 06.2017

High School Diploma -

Bonita Vista Senior High School

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Moises Ramirez