Moises Rodriguez
Aurora,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
02.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in promoting/training shift managers, and developed them into becoming department managers.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Kitchen Manager
Buffalo Wild Wings
07.2022 - 02.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Hospitality Manager
Buffalo Wild Wings
02.2022 - 07.2022
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Scheduled work hours for employees to achieve adequate manpower coverage.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
Shift Manager
Buffalo Wild Wings
03.2021 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Building Porter
ABM Janitorial Services
07.2018 - 07.2020
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Supported building management team in maintaining compliance with local regulations regarding occupancy standards and fire safety procedures.
- Ensured safety and security of residents by monitoring building access and promptly addressing any concerns or incidents.
Cashier
Eurest Services
10.2013 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2016
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- P&L Management
Languages
Spanish
Full Professional
Timeline
Assistant General Manager
Buffalo Wild Wings
02.2023 - Current
Kitchen Manager
Buffalo Wild Wings
07.2022 - 02.2023
Hospitality Manager
Buffalo Wild Wings
02.2022 - 07.2022
Shift Manager
Buffalo Wild Wings
03.2021 - 02.2022
Building Porter
ABM Janitorial Services
07.2018 - 07.2020
Cashier
Eurest Services
10.2013 - 09.2016
High School Diploma -
West Aurora High School