Moises Rodriguez
Aurora,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
Lombard, IL
02.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in promoting/training shift managers, and developed them into becoming department managers.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Kitchen Manager
Buffalo Wild Wings
Lombard, IL
07.2022 - 02.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Hospitality Manager
Buffalo Wild Wings
Lombard, IL
02.2022 - 07.2022
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Scheduled work hours for employees to achieve adequate manpower coverage.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
Shift Manager
Buffalo Wild Wings
Warrenville, IL
03.2021 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Building Porter
ABM Janitorial Services
Lisle, IL
07.2018 - 07.2020
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Supported building management team in maintaining compliance with local regulations regarding occupancy standards and fire safety procedures.
- Ensured safety and security of residents by monitoring building access and promptly addressing any concerns or incidents.
Cashier
Eurest Services
Lisle, IL
10.2013 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2016
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- P&L Management
Languages
Spanish
Full Professional
Timeline
Assistant General Manager
Buffalo Wild Wings
02.2023 - Current
Kitchen Manager
Buffalo Wild Wings
07.2022 - 02.2023
Hospitality Manager
Buffalo Wild Wings
02.2022 - 07.2022
Shift Manager
Buffalo Wild Wings
03.2021 - 02.2022
Building Porter
ABM Janitorial Services
07.2018 - 07.2020
Cashier
Eurest Services
10.2013 - 09.2016
High School Diploma -
West Aurora High School