Summary
Overview
Work History
Education
Skills
Timeline
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Moises Rodriguez

Miami,FL

Summary

  • Ambitious Exercise Science student with a passion for establishing a strong foundation in the field. Dedicated to achieving my goal as a licensed PT/personal trainer. Applies vast knowledge to training for competitions and working with others.
  • Experienced Liaison professional identifies opportunities to expand business relationships with entities outside the business. Specialties include developing partnerships and collaborative agreements through negotiation and ensuring all services are delivered effectively. Skilled and mature with sound judgment.
  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Delivery Station Liaison

Amazon
Miami, FL
04.2021 - 05.2024
  • Engaged in phone interaction with customers regarding escalated packages
  • Maintain coordination throughout the delivery process
  • Modified confidential data like: addresses, customer delivery notes, map coordinates, delivery schedule changes at account level. Generated urgent delivery routes as per customer's request. Provided empathetic support and represented Amazon as the key point of contact, making customers feel valued and heard.
  • Developed and maintained effective relationships with internal and external stakeholders.
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.

Ebar

Nordstrom Café
01.2020 - 02.2021
  • Provided excellent customer service by promptly fulfilling food requests including hot beverages and delicious pastries
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained exceptional standards of sanitation in the cafe via meticulous setting up of pastry table and coffee bin before opening

Customer Service/Warehouse

H&M
08.2018 - 03.2019
  • Ensured concise placement of clothing racks and registers prior/post store operations
  • Coordinated and monitored the import and export activities of international shipments.
  • Guided customers towards their needs through proactive check-ins to improve overall shopping experience
  • Executed accurate and efficient final transactions for customers.

Education

Associate in Physical Therapy - Health And Fitness

Miami Dade College
Miami, FL
09-2025

Skills

  • Trilingual
  • Project management
  • Soft Skills
  • Microsoft Office
  • Disseminate relative information
  • Self-management
  • Genuine desire to always grow
  • Strategic Partnerships
  • Conflict Mediation
  • Issue Resolution

Timeline

Delivery Station Liaison

Amazon
04.2021 - 05.2024

Ebar

Nordstrom Café
01.2020 - 02.2021

Customer Service/Warehouse

H&M
08.2018 - 03.2019

Associate in Physical Therapy - Health And Fitness

Miami Dade College

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Moises Rodriguez