Moises Romo

• Create an exceptional client experience by advising clients in making purchases that satisfy their needs, desires, and personal style. Create the ultimate client experience that will cultivate relationships that are maintained, while archiving or exceeding individual and store goals.

REPONSABILITIES:

• Engage with clients in accordance with the Moncler selling and service standard.
• Archives and exceed sales goals, and key retail KPIs, ADT, and UPT.
• Develops and fosters long-lasting client relationships through engaging conversations and active client management.
• Drive business and sales goals by proactively reaching out to existing clients' management.
• Maintain company merchandise presentation standards.
• Proactively follow-up with customer charge sends, repairs and holds.
• Develop and maintain product knowledge.
• Review and analyze personal KPI achievements, and actively prospect.
• Support in inventory preparation and execution.
• Partner with all employees in the store to maintain a collaborative work environment.

• Working with a high-luxury label in women's dresses, along with the district manager, to influence the creation and communication of company strategy, business priorities, and targets.
• Generated ideas about future retail activities to ensure a cutting-edge strategy; maintained up-to-date knowledge of the marketplace, competitors, and trends.
• Made decisions on matters relating to day-to-day retail operations within their defined work area, including the strategic planning of resources.
• Spent time in shops with retail shop teams and customers to understand and identify business-critical issues to ensure the alignment of tactics and strategies.
• Recruited, trained, and developed staff, ensuring adherence to Mind's HR system and procedures.

• The position as a sales associate/cashier involves selling, restocking, and merchandising.
• The sales associate is responsible for greeting and assisting the customer, as well as maintaining the appearance of the store and merchandise.
• The cashier involves register responsibility, as well as administrative duties.
• Excelent custonmer service