Moises Santiago
New York,NY
Summary
Results-oriented Community Professional with 10 years of expertise in law enforcement, mental health, and public service. Proven track record of engaging diverse communities and fostering strong relationships among clients, families, and colleagues. Skilled in trauma-informed care and continuous patient support through effective counseling. Exceptional communicator with a strong aptitude for conflict resolution and problem-solving.
Overview
17
17
years of professional experience
Work History
Short-Term Housing Case Manager
The Alliance for Positive Change
New York, NY
02.2024 - Current
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Organized educational workshops for tenants focused on budgeting skills, conflict resolution techniques, healthy relationships building strategies.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted individuals with eligibility for available benefits.
- Conducted initial assessments to determine client eligibility for programs and services.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Provided case management services, including intake, assessment, crisis intervention, advocacy, and referrals.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Certified Recovery Peer Advocate
The Alliance for Positive Change
New York, NY
04.2023 - Current
- Provided compassionate listening and support to individuals facing challenging situations.
- Developed effective strategies for managing difficult conversations with clients.
- Organized group activities aimed at promoting positive social interactions among peers.
- Collaborated with other members of the team to ensure that all clients received quality care.
- Maintained accurate records of client progress and service delivery outcomes.
- Facilitated peer-support groups focused on helping individuals cope with life transitions or challenges.
- Assisted with setting patient goals, recommended interventions and connected patients with available program resources.
- Modeled behaviors, educated patients and motivated change to improving life skills and coping mechanisms.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Connected individuals with relevant community resources and coordinated referrals.
Community Associate
NYC Department of Homeless Services
New York, NY
08.2021 - 12.2022
- Conduct canvases throughout the five boroughs both above ground and within the NYC subway systems
- Engage clients during EOL coverage, coordinate placements and complete reports
- Receive, review, and complete 311 Service request as needed
- Escort clients to shelter placements and warming/cooling bus for services
- Maintain relationships with key contact entities, such as BRC, MTA, DOH
- Offer services and provide assistance to homeless clients engaged on the street and provide real time strategizing with partner agencies to overcome client or resource challenges getting client placed
- Create and delegate action plans for multi station assignments
- Create and maintain daily reports of assignments completed for that shift
Direct Support Professional
JEWISH UNION FOUNDATION
Brooklyn, NY
01.2017 - 08.2021
- Worked alongside clients feeding the homeless and less fortunate at Masbia food pantry
- Delegated duties and worked with clients at Met Council Food Pantry feeding the homeless and underprivileged community members
- Organized community focused events for program clients
- The Day Hab program provides an individualized program to adults with developmental disabilities in order to help them obtain and maintain employment
- Giving Workshops on social skills, life skills, training and vocational preparation
- On job site coaching helping in the community providing emotional support and advocacy
- Planning & leading groups into the community for up to 30 people
- Provided or organized escorts for clients to their employment or home
- After any service is given a report is generated for company records
Correctional Officer
NYC DEPT OF CORRECTIONS, RIKERS ISLAND
East Elmhurst, NY
05.2013 - 01.2017
- Supervised 50-100 inmates daily activities
- Supervised all housing areas and maintained security
- Rikers island, responsible for the custody and care of up to 100 inmates at a time
- Observed inmates and worked with health professionals to make recommendations concerning medical or psychiatric referrals
- Completed reports; maintained appropriate log books on post and in main control room
- Supervise meals, visits, recreational programs, and other congregate activities
- Conducted searches in order to detect for contraband
- Managed timesheets for housing inmate workers
Security Professional/Psych Tech
South Beach Psychiatric Center
Staten Island, NY
05.2011 - 05.2013
- Followed standard admissions procedures and documentation requirements for client intakes.
- Assisted with execution of client activities, support groups and field trips.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Established and maintained professional working relationships with clients, staff and public.
- Conducted searches of clients upon return to facility.
- Provided excellent service to patients through personable communication.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
SPECIAL OFFICER
WOODHULL HOSPITAL
BROOKLYN, NY
06.2008 - 05.2011
- Oversaw the main operations desk
- Organized patients being picked up from home through 911/FDNY for life threatening lab results
- Worked with community & city liaisons to develop plans centered around helping homeless clients who seek shelter at the hospital
- Secured all areas on hospital grounds to maintain order, assist people in need, and report any other unsafe conditions or illegal actions
- Provided assistance to the homeless, sick, injured, mentally and physically disabled helping them obtain medical assistance
- Defused situations with mental health & homeless people in the community and afforded them health services
- Recorded daily actions in memo book and made daily reports for management and records
Education
NYC Dept of Corrections Academy
01.2013
NYC HHC Special Officer Academy -
01.2008
Some College (No Degree) - Addiction Counseling
SUNY Empire State College
Saratoga Springs, NYCASAC - Addiction Counseling
Exponents
New York, NYSkills
- Collaboration Skills
- Effective Communication
- Versatile Adaptation Skills
- Effective Organization
- Clear and Concise Documentation
- Individual Counseling Support
- Multicultural sensitivity
- Addiction Support Counseling
- Mentorship Skills
- Trauma-informed care
Languages
Spanish
Native/ Bilingual
Timeline
Short-Term Housing Case Manager
The Alliance for Positive Change
02.2024 - Current
Certified Recovery Peer Advocate
The Alliance for Positive Change
04.2023 - Current
Community Associate
NYC Department of Homeless Services
08.2021 - 12.2022
Direct Support Professional
JEWISH UNION FOUNDATION
01.2017 - 08.2021
Correctional Officer
NYC DEPT OF CORRECTIONS, RIKERS ISLAND
05.2013 - 01.2017
Security Professional/Psych Tech
South Beach Psychiatric Center
05.2011 - 05.2013
SPECIAL OFFICER
WOODHULL HOSPITAL
06.2008 - 05.2011
NYC Dept of Corrections Academy
NYC HHC Special Officer Academy -
Some College (No Degree) - Addiction Counseling
SUNY Empire State College
CASAC - Addiction Counseling
Exponents
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