Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Moises Segura

Middleton

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Cashier

7-eleven
07.2024 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

E-Coat

ITD Precision
01.2023 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Preformed maintenance on machinery to ensure optimal system functionality
  • Inspected each part for defects, ensuring high quality standards were met, confirming no defects prior to QA inspection
  • Entered data into system to track progress and parts worked on


Retention Representative

Charter Spectrum
08.2022 - 01.2023
  • Monitored performance metrics to ensure alignment with company goals related to retention and customer satisfaction.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Handled customer escalations effectively, resolving concerns promptly and professionally.
  • Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
  • Promoted a positive work environment by fostering teamwork, communication, and mutual support among colleagues.
  • Increased customer retention by addressing concerns and offering tailored solutions to retain business.
  • Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.

E-Coat

ITD Precision
01.2022 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Preformed maintenance on machinery to ensure optimal system functionality
  • Inspected each part for defects, ensuring high quality standards were met, confirming no defects prior to QA inspection
  • Entered data into system to track progress and parts worked on

Seasonal Worker

Walmart Distribution Center
09.2021 - 12.2021
  • Streamlined order processing by organizing and maintaining a clean, efficient work area.
  • Ensured on-time delivery of orders by prioritizing tasks based on deadlines and shipping schedules.
  • Demonstrated commitment to continuous improvement efforts aimed at enhancing overall Picker operations.
  • Increased efficiency by utilizing technology and software for accurate item scanning and tracking.
  • Package online order and have it ready for shipping.
  • Load packages into the trailer.

HR Coordinator

Richelieufoods
03.2021 - 09.2021
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Facilitate bilingual translation to support diverse communication needs from English to Spanish.
  • Engage in team meetings and initiatives to boost employee involvement.

Subrogation Claims Representative

Prontoinsurance
11.2016 - 03.2021
  • Strategically prioritized workload based on claim complexity, potential recovery amounts, statute limitations, and other factors critical to achieving successful outcomes.
  • Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
  • Provided guidance to less experienced colleagues, sharing knowledge and expertise in the subrogation claims process.
  • Managed a high volume of complex cases, demonstrating adaptability and excellent time-management skills.
  • Review claim files to assess recovery strategies, enhancing successful outcomes.
  • Maintain detailed case records, streamlining recovery processes.
  • Coordinate subrogation claims, achieving measurable recovery results.

Education

Core Academics

Los Fresnos
Los Fresnos, TX
05-2016

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Product restocking
  • ID verification
  • Order packaging
  • Daily reporting
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

7-eleven
07.2024 - 08.2025

E-Coat

ITD Precision
01.2023 - 06.2024

Retention Representative

Charter Spectrum
08.2022 - 01.2023

E-Coat

ITD Precision
01.2022 - 08.2022

Seasonal Worker

Walmart Distribution Center
09.2021 - 12.2021

HR Coordinator

Richelieufoods
03.2021 - 09.2021

Subrogation Claims Representative

Prontoinsurance
11.2016 - 03.2021

Core Academics

Los Fresnos

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