MOISES TRILLAYES III
Rio Grande City,TX
Summary
Seasoned retail team member knowledgeable about special programs, registration forms and resolving errors. Excellent time management, communication and organizational skills. Looking for a challenging long-term position.
Focused on keeping front end areas clean and well-stocked for maximum appeal to customers. Good promotional and problem-solving skills.
Efficient Clerk well-versed in customer service standards and security concerns. Efficiently scans items, processes payments. Over 5 years of experience in Court and documented successful work history.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Front End Team Member
Walmart
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clerk of the Court
STARR COUNTY COURTHOUSE
11.2019 - Current
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Improved case management by organizing and updating files, facilitating timely access to vital information.
- Maintained strict confidentiality with sensitive information, safeguarding the integrity of the judicial system.
- Processed legal documentation accurately and efficiently, minimizing errors and preventing potential delays in case proceedings.
- Contributed to a positive work environment through courteous interactions with colleagues, attorneys, litigants, and other stakeholders.
- Trained new employees on proper filing procedures and record-keeping practices to maintain consistency across departments.
- Collaborated closely with law enforcement agencies to ensure accurate reporting of warrants, citations, arrests, and other pertinent data.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Education
GED -
SOUTH TEXAS COLLEGE
Rio Grande City, TXSkills
- Team collaboration
- Continuous learning
- Effective communication
- Call Management
- Product Knowledge
- Data Entry
- Customer Service
Timeline
Front End Team Member
Walmart
11.2021 - Current
Clerk of the Court
STARR COUNTY COURTHOUSE
11.2019 - Current
GED -
SOUTH TEXAS COLLEGE
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