Moises Vielman
Los Angeles,CA
Summary
Obtain a full time / part time position, hoping to grow in my new role and help my team to the best of my knowledge! Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Specialist
Apple Inc.
Los Angeles, CA
11.2019 - 11.2023
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Resolved customer complaints in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Replenished and arranged items to maintain appearance.
- Identified customer needs by asking questions and advising on best solutions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Built rapport with customers through friendly conversations about their shopping needs.
- Analyzed customer feedback data to identify areas of improvement within the store.
Postal Clerk
Ups Store
Los Angeles, CA
05.2018 - 11.2019
- Sold stamps, services and packaging.
- Processed payments and handled cash using point of sale (POS) computer system.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Operated point-of-sale system to process money orders accurately and quickly.
- Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
Hardlines Team Member
Target
West Hollywood
06.2017 - 06.2019
- Ensured that all areas of the store were properly maintained including restrooms and break rooms.
- Replenished merchandise on store shelves as needed.
- Processed customer returns and exchanges according to company policy.
- Organized store shelves and backroom to ensure accurate inventory levels.
- Performed price changes for designated items in accordance with corporate directives.
- Collaborated with other associates in order to complete tasks quickly and efficiently.
- Identified stock-outs and communicated them to management team promptly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cross-trained in multiple departments for increased versatility.
Education
Certified Optician -
American Career College
05.2020
Manual Arts High school
06.2017
Associate of Science - Radiology
Los Angeles City College
Los Angeles, CASkills
- Sales expertise
- Partner collaboration
- Effective communication abilities
- Training and mentoring
- Customer Service
- Problem-Solving
- Multitasking
- Self Motivation
- Adaptability
Involvement And Affiliations
YAP, Los Angeles, CA, 2015, present, Youth and power, Assist in recycling, Promote manners in which people can help improve the environment
Personal Skills And Assets
I am very dedicated to the job I do. I respond well under pressure, I have good communication skills with others. I tend to strive for a better service and always make others feel welcomed and well attended. I am bilingual, fluent in both Spanish and English.
Languages
Spanish
Professional
Timeline
Specialist
Apple Inc.
11.2019 - 11.2023
Postal Clerk
Ups Store
05.2018 - 11.2019
Hardlines Team Member
Target
06.2017 - 06.2019
Certified Optician -
American Career College
Manual Arts High school
Associate of Science - Radiology
Los Angeles City College