Mojan Jafaripour
Douglaston
Overview
9
9
years of professional experience
Work History
Sales & Marketing Engineer
KOEHLER INSTRUMENT COMPANY
08.2024 - Current
- Produced over 30 product photoshoots and 5 promotional videos annually, including dynamic logo animations for campaigns, product launches, and events
- Designed and improved 15 marketing materials, including posters, brochures, and digital assets for trade shows, leading to a 25% boost in event participation.
- Updated and maintained website content, resolving 75% of technical issues in collaboration with hosting providers
- Managed 3 social media platforms (LinkedIn, Instagram, Facebook), growing audience engagement by 35%.
- Developed and distributed 250+ newsletters, resulting in a 20% increase in market visibility and customer awareness. Successfully generated 100+ hot leads, which were passed to the sales team, leading to a 12% increase in customer engagement and driving both domestic and international sales growth.
- Collaborated with 20+ regional distributors to identify new market opportunities, achieving a 15% increase in domestic and international sales. Strengthened customer relationships and enhanced brand visibility, driving improved company recognition across key markets.
- Utilized CRM tools to manage and assign 300+ leads monthly, monitor task progress, and ensure timely completion. Generated 20+ weekly sales reports, increasing team efficiency by 25% through streamlined workflow management.
- Prepared 120+ accurate quotes monthly, achieving a 70% customer response rate, with clients requesting additional details or submitting purchase orders via email and sales calls.
- Successfully processed and submitted 30+ purchase orders monthly after receiving quotations, provided detailed product information, and accurately estimated shipping charges for 95% of orders, ensuring smooth and efficient transactions.
- Represented the company at trade shows, conferences, and exhibitions, generating leads, monitoring competitor activities, and sharing insights with the sales team for follow-up
Customer Success Manager
WEB HOUSE INC
01.2024 - 07.2024
- Led post-sales processes from onboarding to ongoing support, managing a portfolio of 10+ clients, achieving a 90% client satisfaction rate.
- Served as the primary point of contact for 250+ client inquiries and needs, addressing 30% of inquiries.
- Maintained accurate customer records, facilitating 30+ account updates and changes per quarter.
- Drove contract renewals with a 85% renewal rate, and identified upselling opportunities contributing to a 15% increase in revenue.
- Cultivated robust client relationships through regular engagement, conducting touchpoints per quarter, resulting in 20% increased client retention.
- Conducted CSAT surveys with a response rate of 40%, driving improvements that resulted in a 30% increase in customer satisfaction.
- Identified 20+ satisfied clients for case studies and testimonials, contributing to 20% growth in brand credibility.
- Collaborated with technical teams to tailor services to client requirements, delivering 10+ custom solutions.
- Addressed and resolved 15+ per month client issues and escalations, reducing resolution time by 12%.
- · Consistently evaluated client needs and proactively communicated new offerings to ensure alignment with their evolving requirements.
- Generated 10+ comprehensive monthly reports for management review, providing actionable insights and recommendations for 15% process improvement.
- Planned and executed 5+ targeted campaigns for potential customers, resulting in a 15% increase in lead generation. Customized quarterly offers for all existing clients, leading to a 70% increase in plan upgrades.
Packaging Engineer
CIPLA, INVAGEN PHARMACEUTICALS
08.2023 - 09.2023
- Conducted time-studies resulting in a15% reduction in labeling time, enhancing overall packaging efficiency
- Applied comprehensive process improvement and lean techniques, leading to a remarkable18% increase in labor utilization, resulting in substantial cost savings
- Leveraged analytical skills to collect and organize data, delivering data-driven recommendations that led to a12% improvement in overall packaging performance such as streamlining the packaging line workflow, implementing more efficient quality control checkpoints, and adjusting inventory management procedures to reduce waste
- Assisted operations to implement serialization/aggregation software, ensuring compliance with industry standards, and enabling better traceability of products
- Led Root Cause Analysis initiatives resulting in the redesign of critical processes, streamlining workflows, and the elimination of redundant tasks, ultimately creating a safer and more efficient packaging operation
- Developed User Requirement Specification Protocols that significantly enhanced equipment performance and updated SOPs, ensuring higher operational efficiency and product quality
Logistic Coordinator
PISHBAR INTL LOGISTICS COMPANY
01.2019 - 01.2022
- Managed and monitored more than20+ ongoing projects from inception to closure
- Delivered regular reports on project status, risks, and blockers, resulting in a12% reduction in project delays and an enhanced client relationship
- Guided a major project through its entire lifecycle, adhering to the project charter and roadmaps, which culminated in a10% cost savings and a20% reduction in project duration
- Maintained feedback and collaborated with clients daily (+200 emails) regarding their project progress
- Identified and mitigated a critical project risk, resulting in a20% reduction in project costs and a timely project completion for example challenges due to trade restrictions and lockdowns during Covid
- Demonstrated expertise in handling export projects, successfully navigating complex international trade regulations
- Collaborated with both internal management and external partners to negotiate favorable shipping rates, streamlining the shipment booking process resulted in cost savings every project, making us the preferred choice for our partners
Account Manager
PUZZLE AGENCY
01.2016 - 01.2018
- Devising and executing a robust digital strategy tailored to each client's unique objectives, maximizing their online presence and digital performance by40%
- Delivering in-depth, data-driven reports on digital ad campaign performance at frequent intervals, enabling clients to make informed decisions and achieve exceptional results
- Cultivating and maintaining robust, enduring client relationships grounded in trust, thereby securing client loyalty, and ensuring their utmost satisfaction
- Creating website layout/user interfaces by using Word Press
Education
Master of Science - Engineering Management
HOFSTRA UNIVERSITY
Hempstead, NYBachelor of Science - Software Engineering
AZAD UNIVERSITY CENTRAL TEHRAN BRANCH
Skills
- Microsoft Office Suite: Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, for effective documentation, data analysis, and presentations
- Skilled in Adobe Photoshop for graphic design and image editing
- Six Sigma and Lean Principles: Proficient in Six Sigma methodologies and Lean principles, with a strong ability to identify process improvements, reduce waste, and enhance overall efficiency in engineering projects
- Skilled in CRM management, with expertise in leveraging CRM tools to enhance customer relationships, track interactions, and drive sales growth
- Fluent in both English and Farsi, enabling effective communication in diverse environments
- Member of Project Management Institution (PMI)
- Bloomberg Certificate Holder
Timeline
Sales & Marketing Engineer
KOEHLER INSTRUMENT COMPANY
08.2024 - Current
Customer Success Manager
WEB HOUSE INC
01.2024 - 07.2024
Packaging Engineer
CIPLA, INVAGEN PHARMACEUTICALS
08.2023 - 09.2023
Logistic Coordinator
PISHBAR INTL LOGISTICS COMPANY
01.2019 - 01.2022
Account Manager
PUZZLE AGENCY
01.2016 - 01.2018
Bachelor of Science - Software Engineering
AZAD UNIVERSITY CENTRAL TEHRAN BRANCH
Master of Science - Engineering Management
HOFSTRA UNIVERSITY
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