Migs Uriarte
Austin,TX
Summary
Experienced and results-driven professional with a diverse background in technical support, production management, operations supervision, sales, and inventory management. Skilled in training and mentoring employees, ensuring client satisfaction, and achieving operational goals. Adept at troubleshooting issues, implementing process improvements, and maintaining a safe work environment. Strong leadership and communication abilities with a proven track record of driving team performance and exceeding customer expectations. Fluent in English and Spanish, with intermediate proficiency in Portuguese.
Overview
25
25
years of professional experience
Work History
Prototype Vehicle Operator
TESLA
02.2024 - Current
- Drove vehicles for extended periods, collecting data through driving in designated areas to test and improve the company's autonomous driving technology, including recording audio and camera data, analyzing the collected information, and reporting any issues or observations encountered during shifts.
- Inspected vehicles before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Trained coworkers on new tracks and provided feedback to my manager.
Lead Technical Specialist
APPLE
10.2023 - 04.2024
- Recommended new device models based on customers' needs and preferences
- Performed diagnostic testing to identify fixes, replacements, and trade-in values for devices
- Analyzed customer feedback to identify areas for improvement
- Provided expertise to customers regarding the features and benefits of the products
- Customer focus while troubleshooting and solving issues
- Excellent time management skills and ability to make decisions quickly
- Provide personal training for new customers, helping them acquire the basic skills they need to get started on projects
- Provided educational expertise and mentoring to team members.
Logistics Coordinator
COSTCO
06.2023 - 10.2023
- Monitored inventory levels and replenished stock as needed
- Maintained accurate records and reports of goods received and delivered Resolved any issues that arose with vendors or carriers
- Ensured compliance with federal, state, and local regulations
- Processed invoices and payment documents for freight carriers
- Analyzed current logistics processes and identied areas for improvement
Technical Support
TESLA
11.2022 - 06.2023
- Provided technical support and customer service to over 3000 customers in a fastpaced and demanding environment
- Developed and implemented strategies to improve customer service and drive customer satisfaction
- Monitored customer service performance and customer satisfaction surveys to identify areas of improvement
- Utilized technical knowledge to troubleshoot customer inquiries and resolve technical issues
- Trained and mentored new technical support staff to ensure quality customer service
- Developed documentation on procedures and best practices for customer service
- Coordinated with crossfunctional teams to ensure customer inquiries were addressed in a timely manner
- Generated reports on customer service performance and customer satisfaction
Production Associate
TESLA
03.2022 - 11.2023
- Successfully managed and supervised the day-to-day production operations of a manufacturing plant
- Developed and implemented efficient and effective production strategies and plans that maximized production capacity and minimized production costs
- Monitored production line performance and developed corrective action plans as needed
- Trained and supervised production personnel in proper manufacturing techniques and safety procedures
- Conducted regular inspections of machinery and equipment to ensure proper functioning and safety
- Implemented quality control procedures to ensure that all products met customer specifications
Operations Supervisor
TAPSNAP
01.2020 - 02.2022
- Supervised and coordinated the daily operations of a team of 20 employees, ensuring that all tasks were completed in a timely and efficient manner
- Developed and implemented operational policies and procedures to increase efficiency and improve customer service
- Analyzed daily reports and data to identify areas of improvement and develop solutions
- Monitored the performance of my and provided feedback and guidance
- Implemented process improvement initiatives to reduce costs and improve customer service
- Tracked and reported on employee performance and attendance
- Developed and maintained relationships with vendors to ensure efficient and costeffective operations
- Ensured compliance with all applicable laws and regulations
Supervisor
MOJO SUPERFOODS
01.2016 - 12.2019
- Monitored performance levels of staff, providing feedback and coaching as needed
- Created and managed employee schedules to ensure adequate coverage
- Assisted in the development and implementation of new marketing strategies
- Trained and mentored new staff members on company policies and procedures
- Maintained accurate records of employee attendance, sales, and inventory
- Supervised a team of 15 employees and directed daily operations in a busy retail store
Operations Supervisor
EIMERIA
05.2013 - 12.2015
- Implemented and maintained best practices for operational procedures and processes
- Analyzed data and trends to identify areas of improvement and implemented necessary changes
- Coordinated and facilitated cross-functional team meetings to ensure operational objectives were met
- Managed and supervised day-to-day operations of the large, multisite organization
- Developed operational plans and strategies to maximize efficiency and productivity
- Monitored and evaluated operational performance to ensure adherence to organizational goals and objectives
- Developed and implemented policies and procedures to support operational goals
Led Specialist
APPLE
08.2012 - 03.2013
- Recommended new device models based on customers' needs and preferences
- Performed diagnostic testing to identify trade-in values with iPhones
- Analyzed customer feedback to identify areas for improvement
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Point of Sale Supervisor
SAMSUNG
02.2009 - 06.2012
- Supervised a team of 20 sales representatives, providing guidance and support to ensure overall sales success
- Developed and implemented sales strategies to increase sales and market share
- Developed and monitored sales goals and objectives on a monthly and quarterly basis, ensuring goal attainment
- Collaborated with marketing and advertising team to develop promotional campaigns
- Trained and mentored sales representatives on customer service, sales techniques, and product knowledge
Supervisor
FNAC
07.2006 - 12.2008
- Proven ability to motivate and mentor team members to achieve maximum productivity and efficiency
- 2 years of experience in a supervisory role with a successful track record of leading teams
- Skilled in problem-solving and conflict resolution
- Excellent communication skills with the ability to effectively communicate information and instructions to team members
- Experienced in creating and managing team schedules, delegating tasks, and ensuring deadlines are met
- Proficient in using MS Office Suite and other relevant software
Inventory Specialist
DUTECH
01.2002 - 05.2006
- Proven ability to increase inventory accuracy and control costs
- Expertise in inventory tracking, receiving, and stocking products
- Strong knowledge of inventory management principles and practices
- Skilled in developing and implementing inventory control procedures
- Ability to work independently and as part of a team to complete tasks
- Experienced in optimizing inventory systems and processes
Sales Team Leader
TOSHIBA
07.2000 - 12.2001
- Developed strategies to optimize sales performance and increase customer satisfaction
- Conducted regular team meetings to discuss performance and goal attainment
- Trained, coached, and mentored sales team members on company policies, sales techniques, and industry trends
- Analyzed sales data to identify areas of improvement and implement corrective action
- Built relationships with customers to maintain repeat business and increase customer loyalty
- Worked collaboratively with other departments to ensure successful sales operations
Sales Associate
PACKARD BELL
01.2000 - 06.2000
- Provided excellent customer service, resulting in a 5star rating from customers
- Successfully closed sales, increasing profits by 15%
- Assisted customers in selecting products that best suited their needs
- Developed and maintained an extensive client base
- Utilized product knowledge to educate customers on features and benefits
- Processed payments and managed point of sale system
- Resolved customer complaints in a professional manner
Education
Associate - Information Security
Miami Dade College
Miami, Florida12-2006
Associate - Audio Engineering
SAE Institute of Technology
Barcelona, Spain12-2002
Bachelor - Industrial Engineering
University Santa Maria
Caracas, Venezuela05-1998
Skills
- Technical Support
- Operations Management
- Production Oversight
- Training and Mentoring
- Process Improvement
- Inventory Management
- Sales and Customer Service
- Conflict Resolution
- Team Leadership
- Lean Manufacturing
- Project Management
- Supply Chain
- Operations and Logistics
- Software Testing
Languages
Spanish
Advanced (C1)
Portuguese
Intermediate (B1)
English
Upper intermediate (B2)
Software
Apple iWork
Microsoft Office
Google Workspace
Adobe Suite
QuickBooks
Avaya OneX
Timeline
Prototype Vehicle Operator
TESLA
02.2024 - Current
Lead Technical Specialist
APPLE
10.2023 - 04.2024
Logistics Coordinator
COSTCO
06.2023 - 10.2023
Technical Support
TESLA
11.2022 - 06.2023
Production Associate
TESLA
03.2022 - 11.2023
Operations Supervisor
TAPSNAP
01.2020 - 02.2022
Supervisor
MOJO SUPERFOODS
01.2016 - 12.2019
Operations Supervisor
EIMERIA
05.2013 - 12.2015
Led Specialist
APPLE
08.2012 - 03.2013
Point of Sale Supervisor
SAMSUNG
02.2009 - 06.2012
Supervisor
FNAC
07.2006 - 12.2008
Inventory Specialist
DUTECH
01.2002 - 05.2006
Sales Team Leader
TOSHIBA
07.2000 - 12.2001
Sales Associate
PACKARD BELL
01.2000 - 06.2000
Associate - Information Security
Miami Dade College
Associate - Audio Engineering
SAE Institute of Technology
Bachelor - Industrial Engineering
University Santa Maria
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