Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RBT (Registered Behavior Technician)
ACORN HEALTH
06.2025 - Current
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Used center-specific software and apps to document patient information, progress notes, and treatment plans.
Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Worked as part of collaborative team to address changing needs of children and families.
Learned specialized behavior approaches to implement behavioral strategies.
Supported client using principles of applied behavior analysis.
Patient Access Representative
MCLAREN OAKLAND
06.2024 - Current
Accurately perform registration tasks for patients at McLaren Oakland Clarkston Emergency Center as well as at McLaren Oakland Pontiac Emergency Department.
Obtain and verify patient health insurances, estimate and collect copays and record and document patient’s financial obligations.
Fluent knowledge in Cerner, using electronic registration tools and navigating various insurance payor websites to obtain and verify patient information.
Greet patients and customers with a friendly demeanor and use AIDET tools to deliver exceptional patient care.
Maintain professional standards and adhere to Hospital Compliance guidelines.
Barista and Lead Trainer
THE LAUNDRY - RESTAURANT
09.2018 - 08.2020
Provide exceptional service to our restaurant patrons through over the phone and face to face interactions
Lead Trainer for the Barista/Carry Out department at the restaurant, developed training materials
Quality assurance front line staff, making sure all orders are accurate, prompt and fulfilled
Create new recipes and beverage ideas, develop marketing plans to increase department sales
Support special events staff, communicate effectively through multiple departments, organize event calendar
Professional Relations Coordinator
DR. GREGG D. BOBIER, D.M.D. OFFICE OF ORAL AND MAXILLOFACIAL SURGERY
04.2017 - 08.2018
Manage and maintain professional relationships within our network of referring dental offices
Track and plan referral incentive program, make seasonal deliveries to referring offices
Coordinate special events, plan lunches with Dr. Bobier and referring dentists
Run quarterly reports on dental software to track referral revenue trends and use to inform marketing efforts
Front desk operations including answering multi-line phone, make appointments, check-in patients, provide excellent customer service, validate patients’ insurance benefits, use dental software to enter patient information
Lead Infant Teacher and Assistant Toddler Teacher
THE LEARNING EXPERIENCE DAY CARE
09.2013 - 08.2016
Provide quality and loving care to infants and toddlers
Prepare and implement lesson plans, art and music activities
Maintain and adhere to all licensing guidelines
Provide excellent communication and customer service to families
Assistant Volunteer Coordinator
OAKLAND COUNTY PARKS AND RECREATION
03.2015 - 11.2015
Co-manage the Volunteer Services program for Oakland County Parks
Recruit volunteers using email, web and other marketing methods.
Communicate with and supervise volunteers at our thirteen parks and through our hundreds of programs.
Design Volunteer Orientation materials including welcome packets, and policy and procedure binders.
Assist in the coordination of volunteers on-site at special events and also support event operations.
Maintain an online database of over 700 volunteers and manage their assignments and record their time.
Develop and lead volunteer trainings for specific volunteer roles and supervise the volunteers at their site.
Assistant Manager of the Oakland County Market
OAKLAND COUNTY PARKS AND RECREATION
03.2013 - 03.2015
Assist in overseeing operations of the Oakland County Market as well as staff supervision.
Partner with community organizations to host educational and interesting activities for adults and children.
Train and supervise part-time staff members, coordinate community service volunteers.
Assist with the planning and implementation of market events and programs including Cinco de Mayo, Oakland Uncorked, Fall Family Festival, and Holiday Shopping Night.
Oversee and implement the Public Assistance Benefits program, bringing access to fresh food and produce to members of our community using food assistance programs.
Coordinate scheduling of market vendors and maintain vendor relations.
Oversee daily market operations including collecting stall rent from vendors, assembling deposits and reports
Ensure vendor compliance with market regulations, as well as proper food safety and sampling protocol.
Mobile Recreation & Outdoor Adventure Assistant Supervisor
OAKLAND COUNTY PARKS AND RECREATION
03.2011 - 07.2012
Assist in overseeing the Mobile Recreation & Outdoor Adventure department including the day-to-day operations, as well as supervising a staff of 38 seasonal employees, including delegation of work assignments, coaching & disciplinary actions.
Share on-call responsibilities and assist staff in on-site problem solving, receiving customer cancellations and feedback, and make final decisions in regard to customer requests in accordance with Mobile Recreation & Outdoor Adventure policies and procedures.
Coordinate staff scheduling, Mobile Recreation & Outdoor Adventure unit scheduling using the online When to Work program as well as managing white board and hard copy schedules.
Manage vehicle fleet, including maintenance and cleaning schedules.
Coordinate the processing of incoming staff paperwork, ID cards, Time Guardian cards, uniform ordering and distribution. Facilitate staff in-services and meetings.
Manage staff payroll using the Time Guardian system and verify payroll with the Mobile Recreation Supervisor, Day Camp Director and Transportation Supervisor.
Oversee the confirming of all Mobile Recreation & Outdoor Adventure visits including confirmation phone calls, confirmation slips and arranging logistics on visit clipboards.
Facilitate the staff Driver’s Training Program ensuring all staff are thoroughly trained in operating a full-size truck and hauling thirty-foot unit trailers.
Coordinate special events and programs in a team setting including Haunted Hallows and Boo Bash.
Parks Helper- Recreation Programs and Services
OAKLAND COUNTY PARKS AND RECREATION
04.2010 - 03.2011
Participate in the development and implementation of recreational programs such as mobile recreation, youth programs, therapeutic recreation, health and fitness, dog park programs and golf course recreation.
Assist with recreational program activities and special events dealing with general park visitors, volunteers, or special events for all groups.
Develop program flyers, programs and event signage.
Assist the Recreation Supervisors with supervision and scheduling of part-time seasonal employees and volunteers.
Maintain related program records.
Secured event vendors, donations, event sponsors and was lead event organizer on several large special events including Healthy Family Fun Night, Kites Over Catalpa, Yappy Birthday Party and Howl-o-ween.
Social and Recreation Coordinator
AFFIRMATIONS COMMUNITY CENTER
08.2005 - 06.2009
Plan, evaluate and coordinate social and recreational programs including; athletic teams, physical fitness activities, classes, workshops, dances, art gallery, family programming, summer camp, and cultural events.
Oversee promotional efforts for social and enrichment programs including creating program flyers, brochures, posters, maintaining program websites and calendars.
Prepare necessary documentation of data and reports regarding programs and services.
Coordinate the Pittmann-Puckett Art Gallery, schedule shows and artists including nationally recognized artists, promote openings and coordinate gallery sales and consignment.
Provide ongoing supervision and evaluation of volunteers and interns.
Chair the Training Team Committee as well as the Customer Service Committee, work in a collaborative programming team, participate and coordinate team meetings and activities.
Coordinate Older Adult programs and serve on the Northwest Senior Programmers committee
Co-create annual goals and objectives in collaboration with supervisor and other staff and provides written updates on progress toward goals.
Assist in the development of program budgets and administer programs within the approved budget guidelines.
Work together with the Development and Communications department to maximize program participation and impact on fundraising. Assist in the development of grants and their administration, assisting in fundraising activities.
Patient Services Coordinator II
TUFTS-NEMC SOUTH BOSTON BEHAVIORAL HEALTH CLINIC
12.2004 - 07.2005
Provide administrative support to Clinicians, Clinic Coordinator, child and adult psychiatrists, and scheduling appointments.
Support clinic operations by encountering and exiting clients, verifying insurances and answering multi-line phone.
Maintain database of client information including medical record numbers, insurances, and demographics.
Continuously collecting bills from clinicians and processing charges through the T-NEMC SMS System
Played key role in billing system and program changeover that reduced errors and saved ensured proper collections.
Education
Bachelor of Arts and Science - Psychology
OAKLAND UNIVERSITY
Rochester, Michigan
Skills
Individualized education plans
Social skills development
Group instruction
Classroom organization
Early childhood education
Documentation and reporting
Feeding assistance
First aid and CPR certified
Child safety procedures
Recreational activities
Behavior management techniques
Patient identity verification
Patient check-in
Registration management
Conflict resolution
Adaptive team player
Medical terminology proficiency
Electronic health records management
Certification
RBT - Registered Behavior Technician
First Aid/CPR Certified
Timeline
RBT (Registered Behavior Technician)
ACORN HEALTH
06.2025 - Current
Patient Access Representative
MCLAREN OAKLAND
06.2024 - Current
Barista and Lead Trainer
THE LAUNDRY - RESTAURANT
09.2018 - 08.2020
Professional Relations Coordinator
DR. GREGG D. BOBIER, D.M.D. OFFICE OF ORAL AND MAXILLOFACIAL SURGERY
04.2017 - 08.2018
Assistant Volunteer Coordinator
OAKLAND COUNTY PARKS AND RECREATION
03.2015 - 11.2015
Lead Infant Teacher and Assistant Toddler Teacher
THE LEARNING EXPERIENCE DAY CARE
09.2013 - 08.2016
Assistant Manager of the Oakland County Market
OAKLAND COUNTY PARKS AND RECREATION
03.2013 - 03.2015
Mobile Recreation & Outdoor Adventure Assistant Supervisor