Mojola Adeyoju
Summary
Highly skilled technology professional with strong troubleshooting aptitude and customer-centric mindset. Demonstrated expertise in delivering network and software support to end-users, designing and implementing technical solutions. Proven ability to analyze system performance and security, ensuring optimal user experience. Adept at leveraging technical knowledge to drive efficiency and resolve complex issues.
Overview
7
7
years of professional experience
Work History
QA Tester
CommonSpirit Health
12.2023 - Current
- Provide Level 1 and Level 2 IT support to Nurses, Doctors, and Hospital Staff members ensuring the resolution of Hardware and Software issues in a timely manner
- Image and Re-image, if necessary, PCs to be Windows 10 and Windows 11 Compatible
- Install Baylor St
- Luke Hospital Required Software application and drivers through Software Center and Citrix
- Diagnose and troubleshoot computer systems, including desktops, laptops, and peripherals
- Replace Damaged devices such as PCs, Mices, and keyboards
- Document PC and Network information, including Printers, Scanners, Badge Readers, Device Hostname, and Device Serial Number
- Assisted in IT security measures, including antivirus updates and data backups
- Go throughout St
- Luke Hospital Scouting for PCs to replace and then deploy new upgraded PCs to ensure user have the most up to date devices
- Resolved complex technical issues for clients, enhancing overall system performance.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
IT Support Technician - EMR Project
Optimal Business Systems
06.2022 - 12.2023
- Provided Level 1 IT support to employees, ensuring the resolution of hardware and software issues promptly
- Diagnosed and troubleshoot computer systems, including desktops, laptops, and peripherals
- Installed, configured, and maintained Windows and Linux operating systems
- Assisted in the setup and maintenance of local area networks (LAN) and provided basic troubleshooting support
- Conducted remote support sessions, guiding users through technical problems and finding solutions
- Documented IT procedures, troubleshooting steps, and resolved issues to build a knowledge base for future reference
- Assisted in IT security measures, including antivirus updates and data backups
- Document all support cases within the incident management system
- Part of the QA Testing team
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
IT Support Technician - Fiber Optics
EZEE Fiber
01.2020 - 06.2022
- Provided Level 1 IT support to employees, ensuring the resolution of hardware and software issues promptly
- Diagnosed and troubleshot computer systems, including desktops, laptops, and peripherals
- Conducted remote support sessions, guiding users through technical problems and finding solutions
- Documented IT procedures, troubleshooting steps, and resolved issues to build a knowledge base for future reference
- Assisted in IT security measures, including antivirus updates and data backups
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
Front Desk IT Support - Internship
SpringHill Suites by Marriott
03.2018 - 01.2020
- Provided Level 1 IT support to employees, ensuring the resolution of hardware and software issues promptly
- Diagnosed and troubleshot computer systems, including desktops, laptops, and peripherals
- Conducted remote support sessions, guiding users through technical problems, and finding solutions
- Assisted in IT security measures, including antivirus updates and data backups
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Red Hat System Administrator Certification -
Yellow Tail Tech School
12.2024
B.A - Hospitality Mgt
University of Houston
12.2024
Google Professional IT Support Certificate -
Coursera
03.2023
Skills
- Troubleshooting
- IT Support
- Linux
- Windows
- Remote Support
- Problem solving
- Communication
- Self-Starter
- Client facing experience
- Information confidentiality
- Operating Systems
- Hardware
- Networking
- Software
- QA Tester Assistant
- SCCM
- Scouting
- PC Imaging
- Active Directory
- Linux Systems Administration
- Functional testing
- Test planning
- Manual testing
- Regression testing
- Remote technical support
- Data analysis
- Software installation
- Hardware configuration
- Network security
- Incident response
Timeline
QA Tester
CommonSpirit Health
12.2023 - Current
IT Support Technician - EMR Project
Optimal Business Systems
06.2022 - 12.2023
IT Support Technician - Fiber Optics
EZEE Fiber
01.2020 - 06.2022
Front Desk IT Support - Internship
SpringHill Suites by Marriott
03.2018 - 01.2020
Red Hat System Administrator Certification -
Yellow Tail Tech School
B.A - Hospitality Mgt
University of Houston
Google Professional IT Support Certificate -
Coursera
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