Mokhina NORALIEVA

Work History

Costumer Service

03.2023 - 03.2024

Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
Recorded information, shortages, and discrepancies to keep records current and accurate.

Front Desk Office

03.2021 - 10.2022

Streamlined appointment scheduling for improved patient flow and reduced wait times.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
Organized paperwork such as charts and reports for office and patient needs.
Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Coordinated patient scheduling, check-in, check-out and payments for billing.