Mokohn Jenny Song
Troy,MI
Summary
Professional hospitality specialist prepared to enhance service quality and customer satisfaction. Proven track record in delivering exceptional dining experiences through strong communication, multitasking, and problem-solving skills. Strong focus on teamwork and adaptability ensures seamless operations and customer enjoyment. Reliable, personable, and skilled in creating welcoming environment.
Overview
25
25
years of professional experience
Work History
Restaurant Waitress
Seoul Myeon
Troy, MI
04.2025 - 09.2025
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Trained new staff on menu offerings, service standards, and restaurant procedures.
- Resolved guest complaints efficiently, enhancing overall dining experience and loyalty.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Implemented upselling techniques that increased average check totals and boosted revenue.
- Maintained cleanliness and organization of dining area, adhering to health regulations consistently.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
- Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.
- Operated POS systems to cash out customer checks and complete order transactions.
- Cultivated warm relationships with regular customers.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Procurement/Purchasing Specialist II
LG Energy Solution
Hazel Park, MI
10.2022 - 09.2023
- Analyzed market trends to anticipate future material needs.
- Developed strategies for procuring goods and services at the most cost-effective prices.
- Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria.
- Resolved vendor or contractor grievances and claims against suppliers.
- Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.
- Monitored stock levels and identified purchasing needs.
- Coordinated with internal stakeholders to ensure timely delivery of items to meet project deadlines.
- Prepared Requests For Proposals to solicit bids from vendors.
- Maintained records of purchases, pricing, and other important data in company databases.
- Implemented strategic sourcing initiatives that resulted in cost savings across multiple categories of spend.
- Identified opportunities for process improvement within the procurement cycle.
- Collaborated closely with other departments to understand their product requirements and ensure timely fulfillment of orders.
- Managed relationships with key suppliers by regularly communicating updates about pricing changes or new products.
- Organized periodic meetings with vendors and suppliers to discuss business objectives.
- Prepared and processed purchase orders for supplies, equipment and services.
- Managed inventory control, material control, accounting and supply reports.
- Tracked orders and confirmed system lead times, delivery dates and costs.
English Language Tutor
Private
Seoul
12.2008 - 09.2015
- Used varied instructional resources and tools to strengthen English language skills.
- Worked one-on-one with struggling students to shore up learning in specific skills and concepts.
- Administered timed reading, writing, speaking and comprehension exams to students.
- Met with parents at planned meetings and in ad hoc conversations to discuss student challenges, behavior modification and performance.
Overseas Sales and Procurement Manager
Shinheung precision
Seoul
03.2001 - 09.2008
- Conducted international visits to research marketplace, meet partners and observe operations, identifying areas for improvement and recommending growth strategies.
- Communicated with executives and middle management of International accounts via email and phone.
- Partnered with cross-functional teams to meet account needs and requests.
- Organized participation in global exhibitions.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Collaborated with other departments to coordinate strategic marketing activities.
- Performed risk assessments and forecasts on potential contracts and business decisions.
- Utilized computer systems to track shipments and material deliveries.
- Implemented stock optimization strategies and minimized product loss.
- Ordered new materials to prevent shortages and approved delivery details and times.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
Education
Bachelor of Arts - English And English Literature
Soongsil University
02.2001
English/Japanese
Myungdoek Foreign Language High School
02-1996
Skills
- Client support
- Collaborative teamwork
- Effective sales techniques
- Effective communication
- Active listening
- Effective time management
- Conflict Resolution
- Relationship Building
- Dining area oversight
- Organized documentation management
- Team leadership
- Product and service analysis skills
- Interdepartmental collaboration
- Program management in marketing
- Targeted marketing strategies
- Pricing analysis
- Marketing Strategy Development
- Sales Forecasting
- Trade Show Coordination
- Contract Negotiation
- Product Promotion
- Brand strategy formulation
- Strategic decision making
- Vendor Sourcing
- Purchase Orders
- ERP Software
- Inventory oversight
Accomplishments
[LG Energy Solution]
Awarded Employee of the month(Jan. 2023)
Awarded Employee of the month(Feb. 2023)
Awarded Employee of the month(Mar. 2023)
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Restaurant Waitress
Seoul Myeon
04.2025 - 09.2025
Procurement/Purchasing Specialist II
LG Energy Solution
10.2022 - 09.2023
English Language Tutor
Private
12.2008 - 09.2015
Overseas Sales and Procurement Manager
Shinheung precision
03.2001 - 09.2008
English/Japanese
Myungdoek Foreign Language High School
Bachelor of Arts - English And English Literature
Soongsil University