Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mokuula Hattori

Fayetteville,NC

Summary

Dynamic operations supervisor with a proven track record at the US Army, excelling in team leadership and conflict resolution. Enhanced productivity through effective coaching and streamlined processes, achieving high customer satisfaction. Skilled in performance management and safety procedures, fostering a collaborative environment that drives team success and operational excellence.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Supervisor of Operations

US Army
01.2014 - 05.2025
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Roofing Apprentice

Rainbow Roofing
08.2013 - 01.2014
  • Implemented energy-efficient solutions into roofing designs resulting in long-term savings for clients.
  • Assisted in the repair of damaged roofs, improving the overall durability and longevity of the structures.
  • Enhanced client satisfaction by providing excellent customer service during consultations and progress updates.
  • Developed practical problem-solving skills through hands-on experience troubleshooting leaks and other roofing issues.
  • Excelled under pressure while working within tight deadlines to complete time-sensitive projects.

Vegetable Farmer

MA'O Organic Farms
06.2012 - 01.2013
  • Ensured food safety standards were consistently met by adhering to proper handling procedures during harvesting, washing, packaging, and transportation processes.
  • Improved soil health with regular testing, targeted fertilization, and crop rotation plans.
  • Enhanced farm productivity by adopting advanced technology for planting, harvesting, and monitoring plant growth.
  • Maintained accurate records of planting schedules, pesticide applications, and harvest data for regulatory compliance and future planning purposes.
  • Expanded market presence with attendance at regional farmer''s markets, providing product samples and engaging in informative conversations with consumers about the benefits of locally grown produce.

Education

High School Diploma -

Waianae High School
Waianae, HI
05-2012

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Goal setting
  • Coaching and mentoring
  • Verbal and written communication
  • Safety procedures
  • Task delegation
  • Equipment management
  • Performance management

Accomplishments

  • Promoted to Supervisor after 3 years with the company.
  • Supervised team of 50+ staff members.

Certification

  • Supervisor Training - 1 Month
  • Licensed forklift/military vehicles - 1 week

Timeline

Supervisor of Operations

US Army
01.2014 - 05.2025

Roofing Apprentice

Rainbow Roofing
08.2013 - 01.2014

Vegetable Farmer

MA'O Organic Farms
06.2012 - 01.2013

High School Diploma -

Waianae High School

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Mokuula Hattori